Operations Excellence Supervisor

3 days ago


Singapore UNITED PARCEL SERVICE Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Summary**

This position supports the operation to ensure it meets and exceeds customer service and quality objectives. He/She assists with the development, assessment and alignment of service goals with company objectives. This position supports the implementation of plan flow changes, service enhancements and provides operational data support. He/She is responsible for analyzing plan flow data and ensuring shipment visibility both internally and externally, including data audits and determining improvement areas where appropriate.

**Responsibilities**:

- Participate in the Flight Flow Change Request (FFCR) and be responsible for ensuring the quality of FFCRs submitted
- Utilize the FFCRs to make data flow change
- Gathers necessary data and assists with data analysis
- Conducts data/plan flow audits as needed to identify areas or processes that are out of compliance
- Verifies implemented changes
- Assist in service enhancements and adjustment data updates
- Develops plan flow audit reports and maintains reference documents

**Job Requirements**
- Possess at least a Bachelor's Degree in Engineering, Mathematics, Computer Science, or a related field
- Display proficiency with Microsoft Office Applications: Word, PowerPoint, and Excel
- Willing to work flexible shifts hours and possibly weekends
- Prior experience managing a team is a plus

**Employee Type**:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.



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