Customer Service Representative
2 weeks ago
**Job Highlights**
- 20 days of Annual Leave
- Flexible work arrangement
- AWS, VB & Annual Increment
We are expanding
We are seeking a **Customer Service Representative **to join our Singapore team and will report to the Customer Service Manager. He / She will play an instrumental role in ensuring timely and reliable deliveries while providing outstanding customer support.
**Customer Service Representative**
**Responsibilities**
- Provide information about our courier services, rates, delivery times, and tracking options.
- Assist customers in booking, address changes, delivery instructions etc. Day to day tracking of shipments and provide real-time updates on delivery status.
- Address customer concerns, complaints, or delivery-related issues with empathy and problem-solving skills.
- Coordinate the pickup and delivery of shipments with internal and external stakeholders all around the globe, ensuring accuracy and adherence to delivery schedules.
- Generate shipment status reports and provide customers with delivery confirmations as needed.
- Investigate and resolve delivery delays, damaged packages, lost items, and other shipment-related issues.
- Escalate complex issues to appropriate management levels when necessary.
- Prepare reports when required, comfortability using MS Excel is a must.
- Communicate effectively with customers, colleagues, and courier drivers to ensure smooth operations.
- Identify opportunities for process improvements and customer service enhancements.
- Provide feedback to the team and suggest improvements to policies and procedures.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, deadline-driven environment.
- Familiarity with courier industry regulations and shipping documentation is an added advantage.
- 5.5 days; 9am - 6pm (Monday - Friday) 9am - 1pm (Saturday)
**Salary**: $2,100.00 - $2,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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