Customer Service Officer

2 weeks ago


Tampines, Singapore School of Concepts Full time

Position available for Singaporeans/PRs only.
- Manage incoming enquiries (calls or walk-ins) and follow up to close the lead
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quota
- Manage class scheduling and changes
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Maintain good relationships with children and parents

**Job Type**: Part-time
Part-time hours: 17 per week

**Salary**: $10.00 - $11.00 per hour

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person



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