Manager - Senior Manager (IT Digital Services)

2 weeks ago

Singapore EMA Energy Market Authority Full time

Manager - Senior Manager (IT Digital Services)
- Work directly with users to design end-to-end experiences using participatory and iterative design techniques, including service journey design, observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts
- Design interaction of a product, which determines the workflows for specific tasks, how users can perform specific tasks using the product, the product's behaviours in response to user interactions and at a detailed level of what users can do with the product
- Act as a central point-of contact for agency partners as they work on all UXD efforts, including wireframes, prototypes, site maps, use case & process flows
- Manage the development of UX initiatives and business cases
- Ensure UX projects are executed to meet identified business needs and outcome, within agreed parameters of cost, duration, and quality.
- Manage the timely execution of the procurement of digital systems.
- Stay well-informed of current industry trends, web development technology and advancements
- Pinpoint potential project risks, their implications and recommend mitigation strategies.
- Collaborate with key partners to deliver and effect positive change for the digital services

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