Medical Services Specialist

1 week ago


Singapore Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

PRUShield Claims recovery is a key initiative for the Medical Portfolio Management team. It is the process of assisting customers in submitting claims to a third-party insurer.

The primary objective of this role is to assist the third recovery team reach out to policyholders who are keen to do a third-party claim. The specialist must create awareness of the benefits of submitting a recovery claim by reaching out to customers via outbound calls. The specialist will need to be apt in explaining the why a policyholder should submit a claim to their group insurance policy under their employee benefit or through their personal accident plans even though the claim has already been paid out through their Shield policy.

This is an exciting opportunity for those keen on taking on a new challenge that will have a direct positive impact to our organization’s strategic objectives.

3PR Calling
- Perform outbound calls to policyholders with approved PRUShield claims (script provided)
- Ascertain if policyholder has a group insurance policy to which policyholder is willing to do a third-party recovery claim
- Explain to policyholder the benefits of doing a third-party recovery claim
- Update policy notes in Life Asia
- Handover warm lead expeditiously to third party recovery Singapore team
- Scrub data to remove all DNC cases
- Update Working File once all outbound calls have been made
- Ensure SOP are followed when handling outbound and inbound calls to customers at all times
- Daily reporting to Team Lead on call activity and outcomes.
- Adhere to standard operating procedures for customer data privacy and protection
- Adhere to company’s code of conduct

Copay voucher
- Update policy notes that eVoucher has been issued

Working Experience
- Able to start work immediately or within short notice period
- Understanding of Financial services and Shield product is an advantage
- 1 to 2 years’ experience in a customer service capacity.
- Life insurance qualifications - Certificate in Life & Health Insurance will be an added advantage.

Education
- Poly diploma, GCE A level or relevant work experience.

Language
- Fluent written and spoken English
- Other languages (Mandarin) will be an added advantage



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