Workplace Manager

**JLL empowers you to shape a brighter way**.

**Facilities Operations**
- Manage & oversee site services (Soft & Hard) as part of the scope delivered
- Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
- Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
- Review operational SOP’s & propose / make changes as part of continuous improvement
- Manage minor projects / Churn in the office
- Able to liaise with Landlord on contractual services delivered

**Human Experience**
- Ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
- Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
- Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

**Client Engagement**
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees, and key stakeholders
- Embed in the FM team a culture of empowerment, engagement, and fulfilment
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Ensure effective communications and reporting to clients on operation matters and Workplace Experience
- Evaluate service response time and analyse occupants’ service request trends and suggestions
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

**Communication**
- Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
- Liaise with JLL account team and client on soft service delivery
- Create, manage JLL profile within the client account
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships

**Team Management**
- Team player, motivational leader, work across business unit to establish a collaborative environment.
- Identify area of development for his /her staff
- Drive the site team to meet all key performance indicators as set out in the Account plan.
- Actively encourage an environment that drives teamwork, co-operation & performance excellence
- Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
- Ensure the team is well trained on all facilities policies, procedures, and systems

**Reporting**
- Ensure the monthly performance report is generated to meet SLA standards.
- Review monthly financial reports including the preparation of accruals and variance analysis

**Location**:
On-site -Singapore

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For additional details please see our career site pages for each country.

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