Key Account Manager, Grab for Business

6 days ago

Singapore Grab Full time

**Job Description**:
**Get to know our Team**:
As a member of Grab, not only will you bring your skillsets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia.

Grab for Business is the B2B team within Grab that helps to simplify business transportation and related services for companies across Southeast Asia. We actively engage with a wide network of companies across the region and want to ensure that client success is paramount in our organisation.

**Get to know the Role**:

- Relationship Management: Build strong and long-lasting relationships with our customers through long term planning, handling objections, asking the right questions and understanding their pain points while resolving them. Establish a solid understanding of Grab’s business solutions to service your customers better. Build and maintain healthy cross-functional relationships within the wider Grab organisation for the smooth functioning of the business.
- Client Success: Assess, clarify and validate customer needs on a regular basis. Work with cross-functional stakeholders to develop solutions that best address consumer needs while simultaneously meeting performance objectives. Enable your team to leverage customer, industry and data-backed insights to achieve excellence and surpass customer expectations.
- Data Analysis & Insights: With in-depth data analysis of the business (using CRM and other internal tools), drive and develop account specific growth strategies and approaches, solidifying Grab for Business’ position as a market leader. Present account plans based upon data driven insights to establish revenue goals and business plans that advance the accounts’ performance while also working on new initiatives.

**The must haves**:

- Education: Bachelor’s Degree (minimum)
- Strong interpersonal skills with an ability to effectively network with customers and the overall Grab business.
- Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
- Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in business sales & account management. Should have demonstrated integrity and respect in the performance

of their duties.
- Proficiency in customer experience tools (CRM tools, reporting dashboards)
- Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)

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