Customer Success Manager, Data Centre

1 week ago

Singapore Singtel Full time

**Customer Success Manager, Data Centre**:
**Date**:6 Nov 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group

Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams

**Make an Impact by**
- Serve as the primary point of contact for key account customer.
- Conduct Logical Security Reviews (privilege accounts, logs, changes).
- Maintain customer database (authorized personnel, escalation list).
- Coordination with customer for maintenance activities.
- Coordination with customer for all audits.
- Final review and closure of all Incidents.
- On-site support during major maintenance.
- Ensure all customer SLA requirements are met and maintained.
- Handle customer SLA meetings, including review of SLA, consumption, PUE, Incidents, audits, improvement plans, etc.
- Ensure maintain good relationship with VVIP and potential customers.
- Ensure to take ownership of the critical issues and follow-up until its closure to meet the customer expectation.

**Skills for Success**
- Diploma / Degree in Engineering or equivalent.
- Minimum 2-3 Years experience in Data Centre industry in the Operational and/or Service Delivery field.
- Service management experience preferred.
- Experience in customer service environment.
- Have a passion for customer service and possess excellent customer handling skills.
- Good at planning and organization. Independent and capable of decision making and problem solving.
- Highly motivated and able to work independently under pressure.
- Good communication and written skills.
- Good in report writing and presentation skill.
- Team player who is also able to perform independently.

**Rewards that Go Beyond**
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities

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