Customer Success Manager

2 weeks ago

Singapore Macdonald & Company Full time

**Location**:
**Singapore**

**Salary**:
**S$66,000**

**Job Type**:
**Permanent**

**Reference**:
**71703**

**Job Summary**: A global Data Centre developer, owner-operator is searching for a Customer Success Manager to join their team on a full-time basis in Singapore.
- ** An ambassador** - You will be an advocate for customers. collaborate and align across global functions with complete transparency
- ** A catalyst** - You will spark initiatives of change, success, and consistency
- ** Owner **- You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability
- A difference maker to Customers and Stakeholders
- Maintain a holistic understanding of your customers portfolio; be proactive in anticipating their needs
- Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management
- Leverage your relationship with customers along with in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.
- You will also posses and have the ability to manage: Critical Awareness, Corporate Acumen, Communications and Conflict Resolution
- Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university
- 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
- The ability understand customer needs within a technical environment
- An ability to build both internal and external (customer) relationships quickly
- Strong communication skills - proficiency in languages other than English is a benefit but not a must
- Familiarity with sales platforms and CRM systems

If you are a strong client facer and want to work for a leading Data Centre Developer, please get in touch.

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