
Engagement Manager, Key Account
23 hours ago
Introduction:
At the Economist Intelligence Unit’s Healthcare Division (EIU HC), we believe that actionable strategy for our client is built on the basis of market realities, where data insights and its robust analytics drive informed decisions. For that reason, we have developed a data-centric market tracker solutions called,
**The Gateway** that aims to provide the medtech sector with credible, actionable and granular size, share and growth insights globally.
To this end, we are looking to fill an Engagement Manager who will be part of The Gateway team that will ensure the development of the data solutions, client reports and deliverables, in line with the business needs and objectives of our clients.
In this role, he/she will be reporting to the Director, The Gateway.
Accountabilities:
**How you will contribute**:
- ** Project management**
- Manage the project team in the design, development and delivery of requirements
- Determine and manage specifications such as primary and secondary research design, analytical models, timeline and costs etc. required for successful execution and completion of project
- Align project design and delivery to client’s needs and ensure delivery output is market-ready and customer-centric
- Provide high level guidance and mentorship to project team
- Develop strong understanding of our data solution, and be able to translate data trends and analysis into consultative insights and solution to healthcare clients
- Develop strong understanding of related market research methodology and healthcare sector knowledge
- **
Client engagement and management**
- Engage with clients on a day-to-day basis to ensure progress and project milestones are communicated
- Ensure alignment and management of expectations with clients
- Involved in delivery and presentation of data and reports to clients
- Proactively follow up with client after project deliverable
- Ensure client satisfaction, build strong relationship with clients
- **
Team and stakeholder management**
- Work collaboratively with other specialists team (i.e. Data analytics, content specialists), to ensure project is delivered with high client satisfaction
***
Experience, skills and professional attributes:
**The ideal skills for the role are**:
- 5+ years of relevant experience in consulting, advisory or database solutions
- Strong project management skills, client engagement and client servicing experience
- Experienced in consultative relations with senior level executives and stakeholders in the healthcare industry
- Experienced working and delivering in an agile development team environment
- Understanding of the medical device or pharmaceutical industry knowledge is essential
- Excellent people skills, with the ability to motivate teams and work well with people at all levels in the organization
- Highly analytical, organized and meticulous
- Bachelor’s degree in Science, Business and an MBA (preferable)
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