Client Services Executive

Requirements and Responsibilities
- We are currently seeking experienced Client Service Executives to join the team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner.

**What You’ll be Doing**
- Administer and drive development and implementation of technical parameters, policies and frameworks.
- Monitor that new and existing implementations, renewals, and movements requests are updated promptly.
- Provide and assist in regular analysis or ad-hoc reports to clients on the performance of each portfolio.
- Account management for assigned accounts and provide support to the team where required.
- Maintain high quality interactions with all touch points and escalate resolutions in a client centric manner.
- Any other tasks as assigned.

**What We Are Looking for**
- At least 1-2 years of working experience in relevant industry and role.
- Proficient in Microsoft Office Applications.
- Possess good interpersonal and communication skills.
- Ability to work under pressure.
- Passion for customer service and a good team player.

**Be Part of Alliance Healthcare**

At Alliance Healthcare, we welcome committed and dedicated individuals to join us in our challenge to be the most trusted and respected healthcare group in Singapore.

We are recognised as a Human Capital Partners (HCPartners) recognised by the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), as a company that performs progressive human capital development practices and put in effort to develop our employees. The Human Capital Partnership programme, known as the HCP programme, is supported by the Manpower Ministry, Tafep, the National Trades Union Congress and the Singapore National Employers Federation. Furthermore, we have also attained the bizSAFE level 3 certification by the Workplace Safety and Health (WSH) Council that endorses our commitment in workplace safety.

**Integrity, Competency, Sincerity** and **Efficiency** are the basic core values we seek in you.

In line with our expansion, we are looking for like-minded enterprising and dynamic individuals to join us.

**Towards a Fair and Progressive Workplace**

Alliance Healthcare has pledged to adopt the Tripartite Standard (TS) in our employment practice. The standards that we have adopted are the Employment of Term Contract Employees, Flexible Work Arrangements (FWA), Recruitment Practices and Age-Friendly Workplaces. Our commitment and HR effort put forth towards adopting fair and progressive employment practices have been endorsed by the Tripartite Alliance for Fair & Progressive Practices (TAFEP).

**Corporate Sales Manager**
Requirements and Responsibilities

We are seeking for talented and enthusiastic Sales professionals who are up for challenge and take exceptional performance to heart to drive and contribute to revenue growth for our business.

**What You’ll be Doing**

**New Business & Retention**
- Develops and acquires new business revenue from new and existing clients, assigned prospects in identified sectors or market areas.
- Identifies growth potential in new sectors, formulate sales and marketing plans which support profitable new business and retention objectives.
- Achieves individual and department sales goals to ensure company’s business goals including new revenue, profitability, retention objectives are met.
- Manage and execute the sales process from successful prospecting through point of sale and positioning the company’s service offerings to customers as solutions to meet customer’s requirements.
- Work closely with internal teams to prepare proposals, RFQs and tender documents to ensure that service offerings and SLAs meets customer’s requirements.
- Through visibility and active engagement, build positive relationships with prospective customers, appointed brokers, agencies, agents and business organizations.
- Generate consistent and continual stream of sales pipelines through visitations, direct solicitations, participation and networking at industry events.
- Submit consistent flow of qualified new business opportunities and achieve the required new business closing ratio targets.

**Account Management**
- Work closely with cross functional teams to execute account management action plans.
- Manage and promptly resolve customers’ queries, feedback and issues.

**Other Related Activities**
- Track and conduct monthly reviews of sales targets and take necessary action to close gaps to ensure objectives are achieved.
- Gather information, conduct market and competitor analysis.
- Participates in overall brand management, marketing communications, creatives and through the line activities.

**What We Are Looking for**
- Degree qualified will be highly regarded, however, not essential
- Good sales track records with **Third Party Administrator/Insurance Brokers/Agencies**.
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