Customer Service Executive

1 day ago

Bukit Batok, Singapore Absolute Kinetics Consultancy Pte Ltd Full time

Roles & Responsibilities

**About the role**

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the option to select West or North Region, and offers a dynamic work environment with opportunities for professional development.

**What you'll be doing**
- Providing accurate information and effective solutions to address customer concerns.
- Documenting customer interactions and maintaining detailed records.
- Identifying opportunities to improve customer experience and suggesting process improvements.
- Collaborating with cross-functional teams to ensure seamless service delivery.
- Handling customer complaints and escalations with professionalism and empathy.
- Actively participating in training and development programs to enhance your skills.

**What we're looking for**
- At least 1 year of experience in a customer service role, preferably in a call centre or similar environment.
- Excellent communication and interpersonal skills, with the ability to listen and respond effectively.
- Strong problem-solving and decision-making abilities, with a focus on providing solutions.
- Proficient in the use of computer systems and software, including customer relationship management (CRM). tools
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Passion for delivering exceptional customer service and a commitment to continuous improvement.

**What we offer**

At Absolute Kinetics Consultancy Pte Ltd, we are dedicated to creating a supportive and engaging work environment. As a member of our team, you'll enjoy:
Competitive remuneration and benefits package **Opportunities for career advancement and professional development** A collaborative and inclusive company culture **Work-life balance initiatives, such as flexible work arrangements** Regular team-building activities and social events

**About us**

Absolute Kinetics Consultancy Pte Ltd is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering exceptional service to our clients. As a dynamic and growing company, we are committed to investing in our people and fostering a culture of excellence.

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Flexible schedule
- Parental leave
- Professional development

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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