Customer Service Assistant

About the role

We are seeking a talented and driven Customer Service Executive (Indoor Sales) / Sales Executive to join our team. In this full-time position, you will be responsible for providing exceptional customer service and driving sales within our Bukit Batok office. As a key member of our sales team, you will play a vital role in achieving our business objectives and ensuring customer satisfaction.

Working hours: 8.30am to 5.45pm

Working days: Monday to Friday

What you'll be doing

• Handle customer sales inquiries which include but not limited to:

• quoting of selling price to meet product's specifications and following up with official quotations if required.

• advising on material availability
• reviewing the quotes with customer to secure order.
• follow-up on customer's inquiry.

• Process the orders received which include but not limited to:

• acknowledge of customer orders.

• issuances of sales orders (e.g., customer P.O numbers, pricing, etc).
• raising purchasing request for items to be purchased.
• advising customer on the estimated delivery dates.
• making necessary arrangement for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
• processing and releasing invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).

• Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders:

• Use inhouse system to check delivery status for customers.

• Work collaboratively with departments, liaise with suppliers and update customers timely.

• Resolve customer complaints and issues which involve:

• handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.

• escalating unsolved cases to the relevant stakeholders and departments.
• ensuring that customer is satisfied before the case can be closed.
• Participate in continual improvements and apply best practices for management of customer service functions.

What we're looking for

• Strong communication and interpersonal skills, with the ability to engage with customers effectively
• Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
• A driven and competitive mindset, with a passion for achieving sales targets and exceeding customer expectations
• Proficiency in Microsoft Office applications and the ability to learn new systems and tools quickly
• A flexible and adaptable approach, able to thrive in a fast-paced and dynamic work environment
• Able to start work in short notice/ immediately - IMPORTANT
• Plus point to have industrial educational background or experience
• Prefer office-based sales related job.
• Able to travel oversea once a while to meet up with customer - IMPORTANT
• Comfortable to learn technical knowledge on temperature sensor

What we offer

We are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Generous annual leave and public holiday entitlement
• A supportive and collaborative work culture that values teamwork and innovation

About us

We are leading provider of high-quality products and services in the Bukit Batok. With a strong focus on customer satisfaction and a commitment to excellence, we have established a solid reputation in the industry. Our team of dedicated professionals is driven to deliver exceptional results, and we are continuously seeking talented individuals to join our growing organization.

If you are excited about the prospect of this role and believe you have the skills and experience to excel in this position, we encourage you to apply now.