Healthcare Distribution Client/ Customer Service Coordinator
1 week ago
**Be the heartbeat of our post-sales service and customer success.**
Are you someone who thrives in a fast-paced environment, enjoys solving problems, and values making a difference in the customer experience? We're looking for a Healthcare Distribution Client Services Coordinator to join our team and play a vital role in supporting healthcare logistics operations that matter.
In this role, you’ll serve as the frontline connection to our customers—ensuring their needs are met with speed, accuracy, and care. You'll also collaborate across internal departments to coordinate orders, resolve issues, and ensure smooth post-sales processes.
**What You’ll Be Doing**:
- Coordinate day-to-day post-sales activities, supporting timely and accurate **order fulfillment and customer service**.
- Process key documents such as **sales orders, delivery notes, invoices, quotations, debit/credit notes**.
- Manage monthly **principal service billings**and ensure accurate documentation and follow-ups.
- Monitor and follow up on **customer backorders, contract inquiries, and general requests**.
- Collaborate with Warehouse, Operations, Sales, Engineering, and Finance teams to resolve customer issues promptly.
- Ensure all tasks comply with **Standard Operating Procedures (SOPs)**and quality standards.
- Oversee daily **invoice scanning**and support **payment follow-up**with key customers.
- Provide general **administrative support**to the team as needed.
- Step in to **support colleagues**and ensure service continuity during peak times or absences.
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