Biometrics Device Support Engineer

2 weeks ago

Singapore Xcellink Pte Ltd Full time

You will be part of a IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.
As a Biometrics Device Support Engineer you will be responsible for the following
- Perform daily device health check as well as inventory screenings on the systems.
- Provide key findings to the team Supervisor during the course of troubleshooting pertaining to major device issues.
- Perform the necessary escalations through the documented process to the relevant stakeholders for any major issues faced during device troubleshooting.
- Work with the team in scheduling work availability and provide support for team members when needed.

**Requirements**:

- Having prior exposure to IT operational environments is advantageous.
- A strong Team player with the ability to collaborate and willingness to support one another.
- Communicates well and has good interpersonal skills.
- independent and has ownership of his/her assigned tasks.
- Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
- Have keen interest in IT Service Management
- Willing to work on rotations.
- Fresh graduates are encouraged to apply.

**Benefits**:
In the course of your tenure as Biometrics Device Support Engineer, you will learn and acquire the following:

- Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
- Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
- Familiarity with the fundamental scope of work typically delivered in IT Support Services.
- Ability to work under time-sensitive situations.
- Career progression to Lead a team in providing IT Support Services.

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