
High-Tech Biometrics Device Specialist
1 week ago
You will be part of an IT infrastructure support team managing mission-critical high-tech biometrics devices at critical locations of significant national interest. Your primary responsibility will be to ensure the operational availability of these devices and maintain their optimal performance.
As a technical expert, you will be responsible for implementing, installing, and configuring PCs/workstations O.S., applications, and related peripheral devices.
You will provide first-level on-site IT support to end-users on 24x7 rotational shifts, including public holidays.
Additionally, you will perform daily health checks and inventory checks on systems, identifying any issues or areas for improvement.
Your expertise in installation, configuration, troubleshooting, and maintenance of PC/peripheral devices and application support will be essential in ensuring seamless operations.
Hands-on experience in supporting end-users in a Windows environment is required.
Required Skills & Qualifications:
- Prior exposure to IT operational environments is advantageous.
- A strong team player with excellent collaboration and communication skills.
- Independent and self-motivated, with ownership of assigned tasks.
- Certification in Nitec, Higher Nitec, or Diploma, ideally with a focus/specialization in IT.
- Keen interest in IT Service Management.
- Willingness to work on rotations.
Benefits:
In this role, you will acquire valuable experience in:
- Installation, configuration, and troubleshooting of biometrics devices and related software applications.
- Supporting high-tech devices in Windows environment/platform.
- Understanding of IT Service Management principles, including SLAs and KPIs.
- Familiarity with fundamental scope of work typically delivered in IT Support Services.
- Ability to work under time-sensitive situations.
- Opportunities for career progression to lead a team in providing IT Support Services.
Tell Employers What Skills You Have:
IT Service Management, Troubleshooting, Hardware, Interpersonal Skills, Inventory, Active Directory, Administration, Information Technology, SQL, Networking, Windows, Team Player, Linux, Infrastructure Support, Technical Support
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