Bmc Remedy Itsm Lead

2 weeks ago


Singapore HADRON GBS PTE. LTD. Full time

**Responsibility**:
Ø Assist in building and maintaining internal technical documentation, manuals, policies, and processes.

Ø Understand how BMC Remedy can enable the client to become more efficient and configure the platform to achieve measurable benefits.

Ø Develop systems integrations and process automation.

Ø Configure and maintain SLA, catalog items and their associated workflows.

Ø Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

**Requirements**:
Ø Experience Administration of the BMC Remedy ITSM platform and with knowledge of ITOM

Ø setup ITSM configuration, Configure Work Order, Asset and ITSM integrations scenarios and ITSM Performance Analytics Dashboard

Ø Experience with workflow, business rules, (Java)scripting, UI actions, Web Services, integrations on ServiceNow.

Ø Experience in implementation, configuration, and maintenance of the ServiceNow Platform.

Ø Excellent understanding and experience of Omni-Channel, agent workspace, customer central, Case management.

Ø Proven ability to work independently and as a team member and eager to learn new skills/technologies.

Ø Good organizational, multi-tasking, and time-management skills


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