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Itsm Engineer

2 weeks ago

Singapore U3 Infotech Pte Ltd. Full time

ITSM Engineer will develop and maintain service ITSM platform.

**Job Description / Responsibilities**:

- Provide support in implementation of IT service management activities which includes the following areas:

- Catalogue: analysis of service requests and enhancement the catalogue items.
- Catalogue Service Request Implementation.
- User requirement gathering and Solution Design.
- Build or enhance Service Requests in Remedy.
- Create reports for Service Requests in Smart Reporting.
- System Documentation, User Guide and Training.
- Knowledge Transfer to internal ITSM team.
- ITSM setup and configuration that adhere to current ITSM process.
- ITSM platform patching, upgrade, maintenance works.
- Work with Automation/Orchestration team to integrate with catalogs, approvals, workflows.
- Ensure items worked on adhere to current design and structure.
- Maintain and develop technical documentation and standard operational procedures.
- Ensure compliance with IT security standards, policies and procedures. work closely with various IT Core Infra and Ops teams to support and troubleshoot problems and issues.

Skillset (Must have)

Helix, BAO, CMDB, Helix
BMC Remedy, MyIT, SmartIT, Service Broker, Smart Reporting, Service Now (SNOW)

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources