Itsm Engineer

19 hours ago


Singapore U3 Infotech Pte Ltd. Full time

ITSM Engineer will develop and maintain service ITSM platform.

**Job Description / Responsibilities**:

- Provide support in implementation of IT service management activities which includes the following areas:

- Catalogue: analysis of service requests and enhancement the catalogue items.
- Catalogue Service Request Implementation.
- User requirement gathering and Solution Design.
- Build or enhance Service Requests in Remedy.
- Create reports for Service Requests in Smart Reporting.
- System Documentation, User Guide and Training.
- Knowledge Transfer to internal ITSM team.
- ITSM setup and configuration that adhere to current ITSM process.
- ITSM platform patching, upgrade, maintenance works.
- Work with Automation/Orchestration team to integrate with catalogs, approvals, workflows.
- Ensure items worked on adhere to current design and structure.
- Maintain and develop technical documentation and standard operational procedures.
- Ensure compliance with IT security standards, policies and procedures. work closely with various IT Core Infra and Ops teams to support and troubleshoot problems and issues.

Skillset (Must have)

Helix, BAO, CMDB, Helix
BMC Remedy, MyIT, SmartIT, Service Broker, Smart Reporting, Service Now (SNOW)

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources



  • Singapore ITSM Corporation Full time

    ITSM is a private company that has established itself as an infrastructure management specialist in the provisioning of on-premise Infrastructure Management Services, Hybrid and Cloud Solutions to access distributed computing and data resources. We are constantly searching for talented, qualified individuals to join our team. End User Computer Engineer...

  • ITSM Consultant

    3 weeks ago


    Singapore Sopra Steria I2S Singapore PTE. LTD. Full time

    Roles & ResponsibilitiesCompany: Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the...


  • Singapore Kinsfolk Technology Private Limited Full time

    As a BMC ITSM Developer & Integration Specialist, you will be responsible for customizations around the complete BMC ITSM Suite. Your role will involve creating DWPC Catalogs, integrating BMC and third-party products using REST APIs, SOAP web services, and Email Engine. Additionally, you should have experience with DWPC Enhanced Catalogue, Smart IT, and...


  • Singapore GIC Investment Full time

    **Location**:Singapore, SG **Job Function**:Technology Group **Job Type**:Permanent **Req ID**:16161 - GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an...

  • IT Service Manager

    2 weeks ago


    Singapore KRIS INFOTECH PTE. LTD. Full time

    IT SERVICE MANAGEMENT (40%): - Service Catalog Development: Design and document a comprehensive service catalog, ensuring all current IT activities are structured as formal services with defined SLAs. - Service Engineering: Lead efforts to optimize and standardize service delivery processes across L0, L1, and L2 support teams for improved efficiency and...


  • Singapore SINGAPORE AIRLINES LIMITED Full time

    Key Responsibilities Reimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.Design, prototype, and implement AI-driven operational tools, including predictive incident detection, automated remediation workflows, intelligent alerting, and large language model...


  • Singapore Crédit Agricole CIB Full time

    Job description **Business type**: - Types of Jobs - IT, Digital et Data **Job title**: - ITSM Manager(Ref 56105) **Contract type**: - Permanent Contract **Job summary**: **Summary of Position** In a challenging and multicultural environment, we seek a senior ITSM Manager to join the control tower section.- The ITSM Manager is assigned to lead and...


  • Singapore U3 INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Client Site – Chai Chee, SingaporeSalary: $3,500 – $3,700 per monthContract Duration: 1 Year (with completion bonus)Security Clearance: Cat 2 requiredWe are looking for a Service Desk Engineer to be the first point of contact for end users. In this role, you will handle technical issues and service requests related to...


  • Singapore Singapore Airlines Full time

    Join to apply for the Information Technology-Asst Mgr/Lead Engineer for IT Service Mgmt (Svc Resiliency & Ops Excellence)role at Singapore Airlines Join to apply for the Information Technology-Asst Mgr/Lead Engineer for IT Service Mgmt (Svc Resiliency & Ops Excellence)role at Singapore Airlines Get AI-powered advice on this job and more exclusive features....


  • Singapore GIC Full time

    Join to apply for the VP, IT Service Management (ITSM) Specialist, Technology Group role at GIC Join to apply for the VP, IT Service Management (ITSM) Specialist, Technology Group role at GIC GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries...