
Itsm Engineer
7 days ago
ITSM Engineer will develop and maintain service ITSM platform.
**Job Description / Responsibilities**:
- Provide support in implementation of IT service management activities which includes the following areas:
- Catalogue: analysis of service requests and enhancement the catalogue items.
- Catalogue Service Request Implementation.
- User requirement gathering and Solution Design.
- Build or enhance Service Requests in Remedy.
- Create reports for Service Requests in Smart Reporting.
- System Documentation, User Guide and Training.
- Knowledge Transfer to internal ITSM team.
- ITSM setup and configuration that adhere to current ITSM process.
- ITSM platform patching, upgrade, maintenance works.
- Work with Automation/Orchestration team to integrate with catalogs, approvals, workflows.
- Ensure items worked on adhere to current design and structure.
- Maintain and develop technical documentation and standard operational procedures.
- Ensure compliance with IT security standards, policies and procedures. work closely with various IT Core Infra and Ops teams to support and troubleshoot problems and issues.
Skillset (Must have)
Helix, BAO, CMDB, Helix
BMC Remedy, MyIT, SmartIT, Service Broker, Smart Reporting, Service Now (SNOW)
About the Company
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources
-
Itsm Engineer
2 days ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Location: Jurong East **Responsibilities**: - Design and implement ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management. - Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting. - Work with IT and business teams to define...
-
Itsm Consultant
2 weeks ago
Singapore Sopra Steria I2S Singapore PTE. LTD. Full time**Company**: Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region. **Description**: For this...
-
Singapore DBS Bank Full timeBusiness FunctionGroup Technology enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage most the Bank's operational processes and inspire to delight our business partners through our...
-
Cloud Infrastructure Engineer
16 hours ago
Singapore Assurity Trusted Solutions Full timeWe are seeking a highly motivated and talented individual to join our team as an End User Computing (EUC) and Information Technology (IT) Service Management Engineer. This role will involve assisting the Head of EUC on all IT EUC activities and facilities, to ensure users can effectively and productively use established and / or new innovative collaboration...
-
Sales Specilaist(Itsm)
17 hours ago
Singapore Sourceo Full time**Qualifications** - At least **2 years of managed services sales experience** focused on day 2 operations service. - **Industry knowledge with sales certifications** of IT management platforms, preferably, but not limited to, ServiceNow. - Proven **solution selling experience** in ITSM (IT Service Management), FSM (Field Service Management), and familiarity...
-
Sales Specialist(Itsm)
16 hours ago
Singapore Sourceo Full time**Qualifications** - At least **2 years of managed services sales experience** focused on day 2 operations service. - **Industry knowledge with sales certifications** of IT management platforms, preferably, but not limited to, ServiceNow. - Proven **solution selling experience** in ITSM (IT Service Management), FSM (Field Service Management), and familiarity...
-
Itsm Manager(Ref 56105)
7 days ago
Singapore Crédit Agricole CIB Full timeJob description **Business type**: - Types of Jobs - IT, Digital et Data **Job title**: - ITSM Manager(Ref 56105) **Contract type**: - Permanent Contract **Job summary**: **Summary of Position** In a challenging and multicultural environment, we seek a senior ITSM Manager to join the control tower section.- The ITSM Manager is assigned to lead and...
-
ITSM Experience Service Desk Engineer
3 days ago
Singapore U3 INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesLocation: Client Site – Chai Chee, SingaporeSalary: $3,500 – $3,700 per monthContract Duration: 1 Year (with completion bonus)Security Clearance: Cat 2 requiredWe are looking for a Service Desk Engineer to be the first point of contact for end users. In this role, you will handle technical issues and service requests related to...
-
Lead Software Engineer
3 weeks ago
Singapore SINGAPORE AIRLINES LIMITED Full timeRoles & ResponsibilitiesKey ResponsibilitiesReimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.Design, prototype, and implement AI-driven operational tools, including predictive incident detection, automated remediation workflows, intelligent alerting, and...
-
Lead Software Engineer
1 week ago
Singapore SINGAPORE AIRLINES LIMITED Full timeKey ResponsibilitiesReimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.Design, prototype, and implement AI-driven operational tools, including predictive incident detection, automated remediation workflows, intelligent alerting, and large language model...