Information Technology

5 days ago

Singapore SINGAPORE AIRLINES LIMITED Full time
Key Responsibilities
Reimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.
Design, prototype, and implement AI-driven operational tools, including predictive incident detection, automated remediation workflows, intelligent alerting, and large language model (LLM)-based knowledge agents.
Lead the development and deployment of custom automation solutions to improve IT service reliability and reduce manual workload across ITSM domains.
Collaborate with platform teams, enterprise architects, and developers to conceptualize and build next-generation IT operational capabilities.
Provide mentorship and guidance to ITSM IPC (Incident, Problem, Change and DR management) Engineers, ensuring effective execution and governance of ITSM processes aligned with ITIL best practices.
Drive adoption and continuous improvement of ITSM best practices across all IT teams.
Oversee operational aspects of the IT Command Centre and Helpdesk, including:
  • Acting as the primary liaison between internal stakeholders and external service providers.
  • Monitoring and managing performance of vendor-managed services to ensure SLA and KPI compliance.
  • Participating in service reviews, audits, and performance assessments.
  • Managing Incident, Problem, and Change Management processes across vendor operations.
  • Leading continuous improvement initiatives and service enhancements.
  • Supporting escalation management and root cause analysis efforts.

Requirements
  • Bachelor's Degree in Computer Science, Engineering, or a related field (or equivalent experience).
  • 5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
  • Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
  • Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.
  • Proficient with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
  • Demonstrated ability to mentor technical teams and lead cross-functional collaboration.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Hands-on software development or scripting experience in Python, JavaScript (Node.js), or similar languages.
  • Experience with monitoring and observability platforms like Splunk, Grafana, ScienceLogic, or equivalent (advantageous).
  • Familiarity with CI/CD pipelines, GitOps practices, cloud platforms (AWS, Azure, GCP), and Infrastructure-as-Code (IaC) tools (advantageous).
  • Proficiency with AI/ML frameworks and tools (e.g.,TensorFlow, scikit-learn, LangChain, OpenAI APIs) is a strong advantage.
  • A passion for innovation and continuous improvement.

  • Information Technology Specialist

    2 weeks ago

    Singapore AVASO Technology Solutions Full time

    Direct message the job poster from AVASO Technology Solutions Impactful HR Professional | Shaping the Future Workforce Through Strategic Talent Acquisition Job Opportunity: IT Support Specialist Level 2 at AVASO Technology Employment Type: Part time on Demand Experience: 2+ years Company Overview : AVASO Technology is a global leader in providing IT...

  • Information Technology Specialist

    1 week ago

    Singapore AVASO Technology Solutions Full time

    Direct message the job poster from AVASO Technology Solutions Impactful HR Professional | Shaping the Future Workforce Through Strategic Talent Acquisition Job Opportunity: IT Support Specialist Level 2 at AVASO Technology Employment Type: Part time on Demand Experience: 2+ years Company Overview : AVASO Technology is a global leader in providing...

  • Information Technology Support Engineer

    1 week ago

    Singapore AVASO Technology Solutions Full time

    Overview Executive - Global Talent Acquisition at AVASO Technology Solutions Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT...

  • Information Technology Support Engineer

    2 weeks ago

    Singapore AVASO Technology Solutions Full time

    Overview Executive - Global Talent Acquisition at AVASO Technology Solutions Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT...

  • Information Technology Executive

    1 week ago

    Singapore B D E TECHNOLOGY PTE. LTD. Full time

    **Responsibilities**: - Troubleshooting software or hardware problems faced by company & client promptly. - Carry out in-house product testing, quality checking. - Provide software training to Clients after Project installation. - Identify, propose & procure products that will improve company’s product efficiency. - Any other Ad-hoc duties as...

  • Information Technology

    2 weeks ago

    Singapore Singapore Airlines Full time

    Information Technology - Software Engineer (Digital) (Malaysia) Join to apply for the Information Technology - Software Engineer (Digital) (Malaysia) role at Singapore Airlines Continue with Google Continue with Google Information Technology - Software Engineer (Digital) (Malaysia) Join to apply for the Information Technology - Software Engineer (Digital)...

  • Information Technology Security Specialist

    2 days ago

    Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

    **Key Responsibilities**: **Cybersecurity Risk Assessment & Mitigation**: - **Cyber Risk Assessment**:Conduct comprehensive cyber risk assessments in support of technology initiatives, identifying IT-related risks and recommending appropriate security controls to mitigate those risks. - **Risk Monitoring & Management**:Continuously track and manage risk...

  • Information Technology

    1 week ago

    Singapore Deutsche Bank Full time $80,000 - $120,000 per year

    Job Description:Details of the Division and Team:An Information Technology & Security Risk Specialist to join the second line of defence (2LoD) Operational Risk Management (ORM) team in Singapore. This role reports to the Asia Pacific (APAC) Regional Head of Information Technology and Security Risk.Should have a proven depth of knowledge and keen interest of...

  • Information Technology

    2 weeks ago

    Singapore Singapore Airlines Full time

    Join to apply for the Information Technology - Senior Systems Engineer (Cyber Engineering)role at Singapore Airlines . 2 weeks ago Be among the first 25 applicants. Job Description The successful incumbent will be part of the Information Security Department within the Information Technology Division. Key Responsibilities Design and implement security...

  • Information Technology

    2 weeks ago

    Singapore SINGAPORE AIRLINES LIMITED Full time

    Roles & ResponsibilitiesInformation Technology - End User Computing (EUC) EngineerJob DescriptionThe successful candidate will join the SIA Group's IT Infrastructure team, a dynamic and innovative environment that leverages cutting-edge technologies to deliver seamless IT services. In this role, you will play a pivotal part in driving the transformation of...