ITSM Experience Service Desk Engineer

ITSM Engineer will develop and maintain service ITSM platform. **Job Description / Responsibilities**: - Provide support in implementation of IT service management activities which includes the following areas: - Catalogue: analysis of service requests and enhancement the catalogue items. - Catalogue Service Request Implementation. - User requirement...

**ITSM Engineer**: **Date**:5 Sep 2024 **Location**: Singapore, Singapore **Company**:Singtel Group - At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and...

**Job Scope**: - Working 12 hours night shift. - Perform troubleshooting on incident. - Handle all categories of ITSM tickets using the ITSM system such as Service Request, change request and logging incident tickets to ITSM. - Handle incident created from event generator. - Generate ad-hoc ITSM reports required by customer. - Escalation of incidents to the...

**Location: Jurong East **Responsibilities**: - Design and implement ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management. - Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting. - Work with IT and business teams to define...

Roles & ResponsibilitiesWork Location: Chai CheeMandatory Skills: Microsoft Exchange / Outlook Preferred Skills: ITIL 4.0, CompTIA A+, ITSM ToolService Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and...

Roles & ResponsibilitiesJob Scope:· Provide 24 X 7 support on call handling, response to emails for multiple projects.· Working 12 hours night shift.· Provide cloud infra and applications monitoring.· Perform troubleshooting on incident.· Handle all categories of ITSM tickets using the ITSM system such as Service Request, change request and logging...

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Work Location: Chai Chee Mandatory Skills: Microsoft Exchange / Outlook Preferred Skills: ITIL 4.0, CompTIA A+, ITSM Tool Service Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first...

The service desk agent is responsible for providing assistance to end users with technical issue and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service desk agents utilize IT service management (ITSM) tools to log all incoming inquiries, track their progress, and ensure...

Our client, one of Asia-Pacific’s leading organizations is looking for: **Service Desk Manager** **Responsibilities** - Lead and manage the daily operations of the IT Service Desk team, ensuring timely and effective resolution of support requests. - Supervise and mentor a team of helpdesk engineers providing Level 1 and Level 2 support for Microsoft 365...

The Service Desk Specialist **Responsibilities**: - Responsible for Service Desk Voice, Service Request Management, Remote Desktop Support and E-Mail Support. - Oversees the investigation, troubleshooting, resolution, and appropriate escalation of a range of technology-related incidents by ensuring that all incidents and requests are tracked in ITSM Tool....