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Customer Service Officer

2 weeks ago

Jurong East, Singapore Capzen technologies Full time

Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions

**Job Types**: Contract, Fresh graduate
Contract length: 12 months

**Salary**: Up to $3,800.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)