Executive, Policy Services

19 hours ago

Singapore Manulife Full time

We are seeking a dynamic and motivated individual to join our Policy Services team.

This role will be responsible to support the Benefits & Payments team to handle policy servicing related matters and to ensure a smooth and timely policy payouts.

**Position Responsibilities**:

- Proactively analyze processes to identify opportunities to enhance effectiveness and efficiency in life insurance operations processes
- Be the liaison point between the business and the technical analyst in making sure requirements are clearly understood and translated to functional requirements by leveraging on the resources and skill-set within and across work-streams
- Liaise and work closely with Information System Department in seeking solutions to problems identified
- Review business requirements for system enhancements
- Perform user acceptance testing on system enhancements or production fixes and ensure proper follow through of issues till closure
- Process service requests from customers in order to build a strong foundation on the business processes
- Ensure relevant standard operating procedure manual are updated on a timely basis whenever there are amendments or updates
- Supports audit requests, appeals and service recovery
- Any other duties delegated from time to time

**Required Qualifications**:

- Diploma/Degree from any recognized institution/university
- Related insurance qualifications would be an advantage
- Minimum 5 years of working experience with 3 years of relevant experience in life insurance operations
- Flexible and able to adapt in a fast-paced and changing environment
- Ability to be customer centric
- Strong written and verbal communication skills
- Meticulous with an eye for details and a proactive attitude
- Team player

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid

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