Executive, Policy Services

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**ROLES & RESPONSIBITIES**:
Responsible for running the day to day management of the policy services matters related to retail business.

The incumbent will support administering of inforce policy requests, including policy changes, illustrations/statements, payout transactions. Ensures that the primary objective is met in terms of the delivery of quality and efficient services for post sales transaction for inforced policies of all distribution channel are attended/processed within agreed SLA.

**SYSTEM PROCESS**
- To proactively identify problems in system or workflow and process improvement to enhance effectiveness and efficiency in work processes.
- Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across work-streams.
- Responsible to analyze processes and best practices to ensure the system is delivered with maximize synergies, quality and efficiencies.
- To liaise and work closely with IS department in seeking solutions to problems identified.
- To ensure business requirements are reviewed and signed off for system enhancement
- To perform quality user acceptance on system enhancement/production fix and ensure proper follow through of issues till closure

**PROCEDURE MANUAL/FORMS**

To ensure relevant standard operating procedure manual are updated on a timely basis whenever there are amendments or updates. Transaction forms are reviewed for accuracy and relevance.

**BACKUP SERVICES**

In the absence of team members, the incumbent will provide support in processing service requests, UAT and other assigned task.

**OTHER FUNCTIONS**
- Performs QA for manual transactions.
- Other duties to be delegated to you from time to time.

**PERFORMANCE DIMENSIONS - KEY RESULTS AREAS**
- Maintain efficiency, reduce errors or reworks
- Observe confidentiality of information and careful oversight of data
- Compliance with regional and corporate HR guidelines
- To collaborate with all internal teams to achieve Corporate goals & objectives

**What we are looking for**
- Diploma/Degree from any recognized institution/university
- Related insurance qualifications would be an advantage
- Minimum 5 years of working experience
- Minimum 3 years of relevant experience in life insurance operations

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer