Policy Services Officer

5 days ago


Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

In this role, you will be working on processing Policy Services requests from customers on a day-to-day basis. You will also work on projects relating to the area of work as well as driving feedback loop to identify process gaps and implementing improvements. You will report to a Team Lead within Policy Services team and ensure a timely and seamless experience provided to our Financial Consultants and customers.

Policy Services consists of:

- **Client level changes**:

- change in personal particulars and contact details, update FATCA/CRS, returned mails
- **Policy level changes**:

- change in policy coverage, premium payment mode and method, plan type, free look cancellation, cancellation of policy, fund switch, premium redirection, top-up, reinstatement, add or delete rider, policy assignment, policy review, bankruptcy update, HPS exemption
- **Beneficiary changes - **Nomination of beneficiary and Trust
- **Pay-out **- Annuity/ Maturity/ Surrender/ Withdrawal/ Cashback pay-out, Survivorship check and CPFIS Profit & Loss
- **Statements Management - **Fund statements, Anniversary statements, bonus statements, Post Sales Quotations, Cashback and Loans

**Manage day to day execution of customer’s change requests or escalations**
- Administer customer requests in accordance to guidelines, service standards and quality.
- Assess escalations and make independent decision in complaints resolution.
- Provide timely support and services to Financial Consultants and customers.
- Develop and maintain process standard operating procedures (SOP) and user guides
- Approve payments within authority limit.

**Drive feedback loop to identify process gaps/opportunities and implementing process improvements**
- Understand and identify areas in which there are opportunities for better efficiency, effectiveness and customer centricity.
- Identify process gaps and train touch point staff in fielding high volume queries from customer to ensure first time resolution to minimize escalations.
- Drive discussions with internal stakeholders in aligning and implementing improvement initiatives.
- Work with technology team in drafting the business requirements.
- Review and sign off UAT test plans and output.
- Monitor post implementation progress to ensure smooth transition.

**Who we are looking for**:
**Experience**
- 2-4 years experience in insurance industry operations
- Knowledge on Life, ILP and term insurance plans will be added advantage

**Competencies & Personal Traits**
- Keen learner and able to work independently
- Customer-oriented, with good interpersonal and communication skills
- Meticulous, able to process requests with accuracy and meet service standards
- Problem solving skills
- Proficient in MS Office

**Education**
- Diploma or Degree holder

**Language**
- English



  • Singapore Prudential plc Full time

    Policy Services Officer Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...


  • Singapore Prudential plc Full time

    Policy Services Officer Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...


  • Singapore Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Singapore Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Singapore Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

    **Job Summary** In this role, you will be working on processing Policy Services requests from customers on a day-to-day basis. You will also work on projects relating to the area of work as well as driving feedback loop to identify process gaps and implementing improvements. You will report to a Team Manager within Policy Services team and ensure a timely...

  • Policy Executive

    8 hours ago


    Singapore QUESS SELECTION & SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesPolicy Servicing (Life) -12 months Key responsibilities:Collaborative Team Operations: Support in the day-to-day operation which includes supervising and monitoring the team's performance Work with the team to ensure that the team's KPIs and individual productivity are met. Customer Satisfaction and Retention: Handle escalated...


  • Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Roles & ResponsibilitiesRequirementDiploma/Degree in Business Admin./Management, Computer Science, or any related disipline At least 3 years of relevant experience Previous experience in policy servicing within the life insurance industry is advantageousResponsibilitiesResponsible for ensuring that accurate work is produced within the agreed turnaround...


  • Singapore Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Singapore FINEXIS ADVISORY PTE. LTD. Full time

    **_About this role: _** We are looking for an Executive, Policy Services who will be part of our Policy Services team. This role will be assisting to provide administrative support for the Policy Services team’s daily activities and ensure smooth transaction for daily operations. This role requires someone who is analytical and meticulous. This role will...


  • Singapore INNOVATIVE CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: • Collaborative Team Operations: - Support in the day-to-day operation which includes supervising and monitoring the team's performance. - Work with the team to ensure that the team's KPIs and individual productivity are met. • Customer Satisfaction and Retention: - Handle escalated customer inquiries and...


  • Singapore Ministry Of Social And Family Development Full time

    **What the role is** The Rehabilitation and Protection Group (RPG) in MSF aims to empower individuals and families to break cycles of abuse, neglect and offending. RPG provides services for the protection of ill-treated children and vulnerable adults to keep them safe, as well as for the rehabilitation of offenders to reintegrate them into...


  • Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full time

    **Key Responsibilities**: - Responsible for conducting annual reviews and policy servicing of existing policies with HNW clients by collaborating with the private bankers to review and analyse in-force policies. - Drive revenue flows by developing strategies to create cross-sell and up-sell opportunities with current book of PCS’s clients to achieve both...


  • Singapore Ministry Of Social And Family Development Full time

    **What the role is** - Family Policy Office (FPO) formulate and review policies that promote and strengthen families, as well as conducts family research to drive and inform evidence-based policies and programmes **What you will be working on** - You will work with other stakeholders in the Government to conduct research, formulate and review...


  • Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

    **Job Profile Summary**: - Ensure process outputs are accurate and compliant to regulatory requirements and internal policies - Provide timely support and services to Financial Consultants and customers - Handle appeals and cases escalated from complaints - Develop and maintain process standard operating procedures (SOP) and user guides - Involve in ad-hoc...


  • Singapore Gravitas Recruitment Group Full time

    Policy Servicing Executive Gravitas is partnering with one of the leading providers in the LIFE space to search for a Policy Service Executive. The individual will be tasked with problem-solving on a day-to-day basis, presenting viable solutions for review by management, also providing high-level customer service is essential for this...


  • Singapore JJ CONSULTING SERVICES Full time

    2 years exp **Roles & Responsibilities** **IT Service Management Officer/ Manager** ***Our Client is an established company in Singapore, who is seeking to recruit an IT Service Management Officer/ Manager. **IT Service Management Officer/ Manager** Your will part a team of highly motivated individuals in the IT Governance Team, managing the development...


  • Singapore FWD SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesPURPOSEThis role will be responsible to support policy servicing transactions for individual life insurance, which includes ensuring good quality of processing and meeting our target turnaround time, complying to risk control mechanisms and delivering remarkable service experience to our customers and intermediaries.KEY...