Policy Services Officer

2 weeks ago

Singapore Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Job Profile Summary:
In this role, you will perform policy assessment and make sound judgment & decision on the policy changes & upgrade. You will also handle appeal and cases escalated for complaints. As part of this dynamic role, you will report to the Policy Services Segment Head, Customer & Policy Management and work closely with internal and external stakeholders to complete end to end transaction requests in compliance to guidelines and service standards.

**Job Description**:

- Handle end to end multiple transaction requests
- Perform policy assessment and make sound judgment & decision on the policy changes & upgrade
- Handle appeal and cases escalated for complaints.
- Face to face service interaction with the sales team at PruBusiness Centers and follow up with customers.
- Monitor and ensure we adhere to guidelines governing processes, transactions and administration
- Deliver good customer service and ensure service standards set by the Company are achieved
- Be involved in projects, testing, initiatives, and new product launches

Who we are looking for:
Competencies & Personal Traits
- Excellent communication, interpersonal and problem-solving skills
- Highly motivated, results & customer service oriented
- Strong analytical and quantitative skills
- Proficient in MS Office

Working Experience
- Work experience in the insurance industry will be an advantage

Education
- Degree in Business Administration/Management

Language
- English

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