Library Specialist, Library
4 days ago
**Job no**: 498271
**Department**: Library
**Contract type**: Contract
**Key Responsibilities**:
- Manage service desk operations, including rostering and provide trainings to library staff to ensure meeting the service standards
- Perform Service Desk duties including process various types of request, loans & reservations, collection of fines and manage patron records
- Guide patrons on using library resources, facilities and equipment, e.g. how to locate library resources, usage of media studio and Facial Recognition borrowing of physical items
- Liaise with colleagues across the University for the management of user accounts, maintenance of user space, physical access and fines collection
- Recruit, supervise and train Student Assistants and Temporary Staff
- Manage library inventory, perform stock
- taking, and weeding etc
- Renew subscribed resources and assist in reviewing license agreements in conjunction with Legal.
- Collate statistical data for key performance indicators
- Recommend solutions to streamline workflow for better efficiency and effectiveness
- Organise library promotional programmes such as exhibitions, information sessions and outreach talks
- Prepare announcements to increase awareness on library services and new resources etc.
- Participate in library projects assigned by Reporting Officer or University Librarian
**Job Requirements**:
- Degree from a good University or Polytechnic Diploma preferably in Library studies
- At least 3 to 4 years’ experience, preferably in library field or IHL environment
- A team player who is resourceful, detail-oriented and able to multi-task
- Meticulous with strong organizational and administrative skills
- Ability to adopt a flexible approach towards work
- IT savvy and good understanding of technologies
- Customer service oriented
- Confident in dealing with multiple teams and stakeholders within SIT
- Able to work to tight deadlines.
- Proficient in Microsoft Office Suite programmes and Integrated Library Management System
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