Manager, Operational Excellence

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**

The Operational Excellence team within Grab Singapore is responsible for championing business process re-engineering, automation, data analytics as well as other value improvement solutions, in order to provide the efficiency leverage for our business to grow sustainably. We operate on a project-based nature, from generation of a business case for change, scoping of requirements and facilitation of As-Is understanding workshops, through to the development of To-Be processes, automation solutions and analytical dashboards, as well as the tracking of benefits realized. Additionally, the team also undertakes ad-hoc strategic and regional projects aimed at improving the top-/ bottom-line performance of Grab.

**Get to know the Role**:
This is an exciting opportunity within the wider Operations organization in Grab Singapore. As the Head/ Manager for Ops Excellence you will lead a team of performance improvement and project management specialists to drive business process re-engineering and innovation within Grab Singapore Operations, working closely various business teams incl. Mobility, Deliveries, Rentals, Financial. You will also be responsible for tracking and managing work delivery against Objectives & Key Results (OKRs) set for the team, as well as supporting initiatives to enhance the capabilities and competencies of your team members.

**The Day-to-Day Activities**:

- Lead and execute complex business improvement programs in support of all departments and functional areas under the Singapore organization.
- Identify, scope, and prioritize key workstreams within each project, and leverage continuous improvement and/or LEAN/Six Sigma methodologies to design pragmatic solutions for the business.
- Work closely with key project stakeholders incl. BU and Department Heads to drive cost optimization, design OKRs/ productivity metrics, as well as track effectiveness of implemented solutions and institutionalize governance best practices.
- Manage a team of high-performing and aspiring performance improvement specialists, engage them and inspire the mission of continually enhancing the team's value-added.
- Support the management of innovation-focused and other strategic projects, as required by senior management.

**The Must-Haves**:

- An Undergraduate Degree in Science, Engineering or Business disciplines
- Minimum 7-8 years of professional experience, including managing a combination of strategic analysis, operational improvement, process automation and data analytics projects
- Strong communication skills and excellent team player
- Self-starter and an engineer at heart, who is passionate about leveraging technology to help business operations drive change and improve growth.

**The Nice-to-Haves**

Familiarity with computer programming languages and experience working with software engineers in a technology-based environment will be very helpful, but not mandatory for you to excel in this role.
- Professional certification on project management (PMP/ PRINCE2), LEAN, Six-Sigma
- Experience using leading programming tools (e.g. JavaScript, Python, HTML/CSS, cookies, middleware, and SQL)
- Familiarity with AWS Suites / Microsoft Azure / Google Cloud

**Our Commitment**

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.