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Client Services Manager

2 weeks ago

Singapore Preqin Full time

Overview**:The Company**:
Preqin is an award-winning, independent, research company providing data and intelligence to the financial industry. Investment professionals use Preqin’s online products to obtain key information for business-critical decision-making. Preqin’s clients include fund managers, legal firms, institutional investors, financial advisors and placement agents.

Primarily a data company; Preqin is also a fast-moving fintech with a strong growth record and a world-wide staff base. Owned by our founder, directors and employee shareholders, we care passionately about our customers, brand and the employees that make it all happen.

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Role Overview: *
We are looking for a talented manager to join and head up our Client Services team and help us to continue providing a market-leading support experience for our clients within the APAC region. You will be responsible for managing a team of passionate, like-minded service and administrative individuals. You will work closely with other regional managers to maintain, plan and implement strategies that will have a positive impact on our large and diverse client base. You will have the opportunity to pursue and cultivate a rewarding career with an industry leader during Preqin’ s important stage of growth. As a Client Services Manager, you will have the ability to make an immediate impact in building a high-performing team within the business. Based on your strong management, lead-by-example approach, and organizational skills you will have the opportunity to develop a successful career at Preqin.
Responsibilities**:Roles and Responsibilities**:

- Manage a team of client facing Service (and Administrative) individuals, providing guidance and coaching to maintain and enhance individual and team behaviours/performance
- Effective monitoring and decision-making skills with experience of implementing processes, KPI’s and performance metrics
- Maintain and find ways to improve existing workflows and client satisfaction
- Work closely with the APAC Sales team to implement strategies for client support and retention, with the primary goal of achieving revenue targets
- Meet with other regional heads to assess current initiatives and their impacts
- Collaborate with key stakeholders across departments within in the region (and globally) to arrange feedback and enhancements to products and services
- Be a Preqin champion - Lead by example in interacting with clients and internally

Qualifications**:Key Requirements for this Role**:

- Proven experience in managing a successful team (bonus if regional experience)
- Good relationship-builder internally and externally, transparent and team-orientated;
- Positive personality, able to inspire and drive results in equal measure;
- High energy to work across time zones
- Communicates honestly and openly; promotes effective communication
- Commercial mindset and consultative approach to clients
- A good knowledge of the alternatives market and key players in the industry

Other**:Company Benefits**:

- A competitive starting salary with a quarterly bonus scheme (performance-dependent)
- Sponsorship to undertake professional training and/or industry qualifications such as CAIA and CFA
- Medical and dental insurance
- Flexi Benefit - Health and Wellness Incentives
- Annual leave: 21 days
- Company equity/options

**Our Shared Culture**
Preqin is a fast-growing company, but we are passionate about keeping an entrepreneurial spirit at the heart of everything we do. Our aim is to deliver for our customers, but as one united, progressive, and successful team. Today, our more than 700 people** **globally share six core values. We strive for quality and put our customers first. We are objective, and we innovate, collaborate, and invest in our personal development. We also have fun together. We hold social events, play sports, and celebrate our shared successes.

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Equal Opportunities: *

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Covid 19 note*
Preqin has adopted a hybrid working arrangement. Our primary goals are to ensure the safety of our employees, and to keep providing our clients with the best-in-class support they have come to expect from us. However, we have not slowed our recruitment activity due to the outbreak, and have adopted a remote interviewing, onboarding and training process. Our growth plans have not stopped, and we anticipate onboarding a significant number of staff in the coming months.

Location: 30 Raffles Place,#21-01, Singapore