
Digital & Technology Technology Operations Manager
1 week ago
5 years exp
**Roles & Responsibilities**
**Job Profile Summary**:
In this role, you will be responsible for daily maintenance of IT infrastructure, availability, and stability. Managing, coordinating, and ensuring the IT Infrastructure and Operations are delivered in a timely and effective manner. This role will require you to collaborate with colleagues in Technology, Technology Risk Management and outsourced partners to ensure the quality of delivery and operational efficiency.
- To ensure Infrastructure is always available for business operations
- To lead and manage Infrastructure deliveries
- Act as a liaison between Technology, Technology Risk Management, and outsourced service providers
- Vendor management
- To monitor and manage all EOL/ EOS products
- Lead and participation in internal and external audit related Infrastructure & Operations
- Disaster recovery
- To ensure all assets (HW, SW and endpoint) are complained to the policies and regulatory.
- Review, update and enhance BAU processes
- Incident and problem management
- Effective update and communication to leadership
**Who we are looking for**:
**Technical Skills**
- A minimum 5 to 7 years working experience in IT Infrastructure
- In depth knowledge in Infrastructure and IT Operations
- Excellent attention to detail, data accuracy and data analysis
- Independent and works well across different functions
**Personal Traits**
- Strong sense of personal accountability
- Excellent problem analysis skills.
- Proven ability to collaborate to deliver for business outcomes
- Good coordination skills with various stakeholders (internal & external)
- Strong willingness to deliver quality
- Ability to multitask and work with mínimal supervision.
**Education**
- Minimum diploma in IT discipline, or equivalent IT experience
- Certification in ITIL, Service Management or equivalent
**Language**
Fluent written and spoken English
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED
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