Front Desk Agent

2 weeks ago

Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

What do we expect from you?Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.How your day looks like? Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’ Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards Ensure the correct procedure and policy standards are adhered to Ensure all necessary supplies are available for the front desk, manage par stock and order supplies Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. Encourage up-selling in order to maximize rates Ensure work areas are cleaned and maintained at all timesHow do I deliver this? Tell it like it is
- Authentic, honest, you mean it, sincere, true. Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual. I've got your back
- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different. Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Not Specified

  • Front Desk Agent

    1 week ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    The main responsibilities and tasks of this position are listed as, but not limited to the following: - Organize and manage the Front Desk Counter with tact and diplomacy. - Ensure all operations of the Desk run smoothly. - Always maintain the best relation between staff and guests. - Show good salesmanship when selling rooms to maximize room occupancy at...

  • Front Desk Agent

    1 week ago

    Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time

    **Job Descriptions** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform guests about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about...

  • Front Desk Professional

    1 day ago

    Singapore beBee Careers Full time

    Guest Services Agent Job DescriptionThis is a full-time Guest Services Agent role at our hotel. We are seeking an exceptional team player to provide top-notch service to our guests at the front desk.

  • Front Desk Agent

    1 week ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    The main responsibilities and tasks of this position are listed as, but not limited to the following: - Organize and manage the Front Desk Counter with tact and diplomacy. - Check VIP/Wedding rooms are blocked for arrival. - Check room change book for any room change to follow up. - Check and resolve traces. - Prepare and tally showrooms available. - To...

  • Front Desk Agent

    5 days ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    The main responsibilities and tasks of this position are listed as, but not limited to the following: - Organize and manage the Front Desk Counter with tact and diplomacy. - Check VIP/Wedding rooms are blocked for arrival. - Check room change book for any room change to follow up. - Check and resolve traces. - Prepare and tally show rooms available. - To...

  • Front Desk Executive

    2 days ago

    Singapore SRI PTE. LTD. Full time

    **Front Desk Executive (People-centric) - Provide superior customer service to welcome all guests, staffs, and agents - Provide a consistent Guest welcome and registration process for individuals and groups - Attend to needs of sales agents and assist with usage of equipment within the office **Other duties Reception floor & Meeting Room Management - Take...

  • Front Desk Coordinator

    2 weeks ago

    Singapore beBee Careers Full time

    **Job Role:** Front Desk Reservation Agent**Job Overview:We are seeking a front desk reservation agent with exceptional organizational and communication skills to join our team.Key Responsibilities:Handle all reservation requests, modifications, and cancellations in a timely and professional manner.Respond promptly to all inquiries and correspondence within...

  • front desk receptionist

    2 weeks ago

    Singapore E-CONTRACT PTE. LTD. Full time

    Front Desk Agent RoleKey Responsibilities:We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team at e-contract-pte-ltd. The successful candidate will be responsible for providing exceptional guest experiences and ensuring seamless check-in/check-out procedures.The ideal candidate will possess prior experience with hotel...

  • Front Desk Hospitality Specialist

    2 weeks ago

    Singapore beBee Careers Part time

    Job SummaryWe are seeking a skilled Front Desk Agent to join our team. As a key member of our hospitality staff, you will be responsible for delivering exceptional guest experiences.

  • Front Desk Receptionist

    6 days ago

    Singapore ALLSPICE INSTITUTE PTE. LTD. Full time

    Meeting and greeting clients. - Booking meetings. - Arranging couriers. - Keeping the reception area tidy. - Answering and forwarding phone calls. - Screening phone calls. - Sorting and distributing post. - Written and verbal communication skills. - Customer service. - Multitasking and prioritizing. - Dependability. - Familiarity with Microsoft Office. -...