Client Support Specialist

4 days ago

Remote, Singapore ChartVPS Technologies Full time

**Job Overview**
Hey, fearless techies ChartVPS is on the lookout for a dynamic Client Support Specialist who knows how to troubleshoot complex technical problems and think creatively in an environment that bridges the gap between finance and technology. We’re not your average hosting company - we power the trading platforms of the future. At ChartVPS, customer support isn’t just about answering questions - it’s about enhancing customer satisfaction, and driving real impact. If you’re excited about fintech, hosting tech, and love thinking outside the box, we want you on our team

**Compensation & Benefits**
- Salary: industry average for your geographic region **+10-20%** (commensurate with your experience)
- Raises: annual salary increase of inflation **+1-5%** (commensurate with performance)
- Bonuses: monthly paycheque top-ups reflecting company and personal performance
- Wellness benefits: monthly medical insurance allowance
- Generous time off: enjoy **12** paid days of vacation per year and **10** flexible holidays
- Professional development: access to our **extensive** **library of trading resources**:

- Full-time contract**:40 hours per week** and a schedule that can often adapt to fit your personal needs

**What You'll Do**
- Provide the human touch our acclaimed support is known for by engaging with customers via web chat, phone calls, and support tickets.
- Effectively juggle competing priorities such as customer queries, order fulfillment, issue troubleshooting, and other internal tasks.
- Craft a variety of client support tools such as Helpdesk guides or YouTube tutorials, to align them with the constantly changing landscape of trading.
- Collaborate with a diverse team across the globe to efficiently troubleshoot complex technical problems.

**Who You Are**
- You’ve got excellent command of English, both written and verbal, and a knack for communicating in a genuine and personable way.
- You like to understand how things work, particularly when it comes to tech.
- You’re a pro at multi-tasking and balancing competing priorities.
- You’re adaptable and thrive in a fast-paced work environment where every shift is different.
- You’re known for approaching complex technical problems in an analytical and structured manner.
- You’re comfortable interacting with customers from many different backgrounds, from newbie traders to savvy professionals.
- You’re located somewhere in Singapore. Also open to the Philippines, Australia, & New Zealand.

**Nice-to-Haves**
- You’re either experienced in or excited by the worlds of finance, fintech, hosting, or trading.
- Prior client support experience for tech and/or finance brands.
- An understanding of virtual private servers and financial hosting technologies.
- Trading know-how, including experience with algorithmic trading or trading platforms (we love a quick learner too).
- A sense of humour and an appreciation for keeping things lively.

**Why ChartVPS**
- Remote-first and flexible—we trust you to work where you thrive.
- Work alongside a friendly, driven team that’s reshaping how professionals trade.
- Room to grow, share ideas, and directly influence the company.
- Be a part of a company that genuinely wants to do some good in the world.

Pay: $40,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Overtime pay

Application Question(s):

- Are you located in Singapore, the Philippines, Australia, or New Zealand?

**Language**:

- English (required)

Work Location: Remote

Expected Start Date: 01/09/2025

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