Community Support Specialist

2 days ago

Remote, Singapore Bandlab Technologies Full time

**Description**:
We are looking for a Community Support Specialist with solid communication skills and experience supporting a brand’s engagement and outreach across channels and communities.

As a Community Support Specialist, you’ll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world.

**Key Responsibilities**:

- Community engagement, moderation, and support
- Provide technical expertise and solutions via Zendesk
- Troubleshooting issues reported by users involving BandLab products
- Drive BandLab digital ecosystem through feedback with the development team
- Identifying support systems and processes to help users better help themselves
- Support general Marketing activities and initiatives
- Be an evangelist for BandLab around the world
- Personally participate and engage users in the BandLab community building direct relationships with fans and influencers

**Skills, Knowledge and Expertise**:

- Proficiency in English, both written and spoken
- Musician with knowledge and experience in professional music production
- General technical understanding of BandLab products
- Deep, well-demonstrated experience in online community building and social outreach
- Strategic thinker with strong leadership, management, and communication skills
- Able to make critical decisions under time constraints and a full workload
- Able to work on weekends
- Able to travel as needed
- Ability to take on new roles, assignments and responsibilities as needed
- Strong writer with positive and personable communication skills

**Location and Benefits**:
**Benefits**:

- Health insurance
- Teleworking allowance
- Paid annual leave, paid sick leave and Christmas bonus

**About BandLab Technologies**:
BandLab Technologies is a company that designs and develops innovative tools and services for the next generation of music creators: global social music creation network BandLab, digital audio workstation Cakewalk, artist services platform ReverbNation and beat marketplace Airbit.

A division of Singapore-based Caldecott Music Group, which also owns Vista Musical Instruments and NME Networks, the company’s mission is to break down the technical, geographical and creative barriers for musicians and fans worldwide.

BandLab is the flagship product of BandLab Technologies, and a leading social music creation network with a global reach of over 100 million users and growing. Its cross-platform creative ecosystem offers everything from a next-generation digital audio workstation, to an advanced suite of creator tools and features, to niche artist services. BandLab empowers creators to make music and share their creative process with creators and fans on an unprecedented level.

Diversity and Inclusion:
BandLab Technologies commits to fostering diversity and inclusion in all that we do. Regardless of race, gender identity, sexual orientation, disability, religion or any other status protected by law, we offer applicants the equal opportunity to join, belong and flourish in our company.

  • Sales Support Specialist

    7 days ago

    Remote, Singapore Insights Full time

    Remote or Hybrid, Singapore **Who are we?***: Insights is a Global Learning and Development company with people at our heart. Our purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do. Our learning and development products are used by some of the biggest...

  • Customer Solutions Consultant Ii New

    2 weeks ago

    Remote, Singapore Ada Support Full time

    Remote - Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...

  • Sales Development Representative New

    2 weeks ago

    Remote, Singapore Ada Support Full time

    Remote - Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...

  • Customer Solutions Consultant II

    2 weeks ago

    Remote, Singapore Ada Support Full time $104,000 - $130,878 per year

    Remote - SingaporeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...

  • Sales Development Representative New

    2 weeks ago

    Remote, Singapore Ada Support Full time $70,000 - $120,000 per year

    Remote - SingaporeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...

  • Technical Product Support Specialist

    1 week ago

    Remote, Singapore Voiceflow Full time

    **About the Team** As we continue to scale, we're seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other queries. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our...

  • Sales Support Specialist

    2 weeks ago

    Remote - Singapore Twilio Full time $60,000 - $100,000 per year

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion...

  • Developer Community Programs Specialist

    2 weeks ago

    Singapore (Remote) Grafana Labs Full time $101,000 - $126,000 per year

    Community and open source are at the heart of everything we do at Grafana Labs. As a Developer Community Programs Specialist, you'll take a hands-on role in supporting and growing our open source and developer communities, with a focus on the APAC region. You'll help implement programs that empower contributors, foster connections within the community, and...

  • Customer Support Specialist

    2 days ago

    Remote, Singapore HubSpot Full time

    Customer Support Remote - Singapore Who are we? ️ HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses. But growth at HubSpot isn’t just about our customers - it’s...

  • Customer Support Specialist

    2 weeks ago

    Remote, Singapore HubSpot Full time $80,000 - $120,000 per year

    Customer SupportRemote - SingaporeWho are we? HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.But growth at HubSpot isn't just about our customers - it's about our...