Onboarding and Growth Specialist

16 hours ago

Singapore PAYPAL PTE. LTD. Full time

What do you need to know about the role:
We are seeking Onboarding and Growth Specialist with an analytical mindset and will be working in a metrics-driven high-velocity sales environment. The role works with a team of Inside Sales Leaders and business portfolio managers to drive in-revenue protection and revenue growth of various Small and Medium Business (SMB) merchant segments across in Vietnam. This position is based in Singapore.

**Your way to impact**:
**In your day-to-day role you will**:

- Ensure the SMB Portfolio grows above benchmark levels of revenue growth.
- Ensure revenue protection of existing portfolios by monitoring and action on merchant performance metrics i.e. Chargeback Rate, Authorization Rate, Share of checkout etc.
- Outreach to Merchant across in Vietnam to build relationships and manage their account.
- Engage with Risk, Compliance and Product teams to facilitate merchant transactions
- Develop Portfolio strategies to grow high potential accounts in market using e.g. Pricing intervention’s, Product Upsell and X-sell, Risk Mitigation and other value adds.
- Keep abreast of market trends & developments, competition landscape and Payment Industry Trends across Vietnam and rest of Southeast Asia markets.

**What do you need to bring**:

- Bachelor's Degree with min 3 years of direct relevant experience in Merchant facing roles preferably in Portfolio Management, Account Management, driving sales and revenue.
- This position support clients based in Vietnam market therefore proficiency in both English and Vietnamese languages will be advantageous to support Vietnamese speaking merchants/clients.
- An excellent communicator, strong interpersonal and time-management skills.
- Analytical strengths - Monitoring, collaborating to elevate drivers & impacts and ability to manage data using Excel or other data management tools.
- Results-driven with Revenue growth as a KPI
- Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities - able to shift focus based upon organizational needs
- Ability to learn on the fly, multitask and effectively use tools to identify and solve.
- Ability to work collaboratively and effectively across silos to drive empowered experiences
- Strong change agility and ability to respond and pivot quickly.
- Detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
- Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.

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