Executive, Passenger Services Training and

2 weeks ago

NorthEast Singapore SATS Full time

**About us**
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and e-commerce companies.

**Key Responsibilities** Department Goals**:

- To equipment all staff under SATS Passenger Services with the necessary skills to provide the best possible customer experience in Changi Airport.
- Actively re-design the training structure and course content to meet the dynamic needs of SATS Passenger Services more effectively.

**Job Role**:

- Review existing training curriculum and materials for Passenger Services, and establish opportunities to enhance learning in the aviation industry when possible
- Identify gaps in both soft and hard skills of Passenger Services staff, and develop plans to address such lapses
- Manage audits by airlines, authorities and other external agencies from time to time
- Liaise with internal business units on training schedule planning and administrative matters
- Identify and track the effectiveness of training, implement suggestions for improvement across training programs
- Research on opportunities and work with external stakeholders on proposals and/or implementation of plans to incorporate technology into training
- Occasionally facilitate in-person or online learning program
- Any other role that may be assigned by the Department Head

**Key Requirements**
- University degree or relevant experience
- Good interpersonal and communication skills
- Problem solving ability
- Proactive, agile and adaptable team player
- Good knowledge of Powerpoint and Excel will be an advantage

LI-CC1

Job Reference: SATS01153

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