Passenger Service Coordinator

1 day ago

Singapore beBeeCustomerService Full time $3,000 - $4,500
Job Title

A Passenger Service Coordinator is required to provide exceptional customer service and ensure the smooth operation of passenger handling processes.


Responsibilities
  • Maintain accurate records of passenger messages and other written communication.
  • Coordinate all passenger service matters through Air Mobility Command when necessary.
  • Ensure compliance with Passenger Service AMC instructions.
  • Provide timely assistance to passengers and respond to inquiries.
  • Initiate lost and found reports as needed.
  • Examine outbound passengers' travel documentation to verify valid travel authorisation.
  • Receive, tag and weigh passengers' baggage.
  • Prepare boarding passes and make seat assignments for outbound passengers.
  • Update the mission arrival/departure board with current information.
  • Compile monthly reports on passenger activity.
  • Input passenger data into AMC Global Air Transportation Execution System (GATES).
  • Collect charges from passengers.
  • Conduct anti-hijacking inspections.
  • Operate the Air Terminal X-Ray machine.
  • Prepare passenger manifests.
  • Perform other related duties assigned by the Station Manager.
Required Skills and Qualifications
  • Excellent customer service skills.
  • Strong communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Proficient in Microsoft Office.
  • Knowledge of passenger handling procedures and protocols.
  • Understanding of baggage security screening operations.
  • Ability to maintain confidentiality and handle sensitive information.
Benefits

This role offers the opportunity to work in a dynamic and challenging environment, providing excellent customer service and ensuring the smooth operation of passenger handling processes.

Others

Interested candidates should possess strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

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