Train Service Controller

Company description:

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job description:

Job Purpose

Perform the following functions in the Operations Control Centre:

• Train Service Controller (Train Control): Assis the Chief Controller to perform train service regulation according to operating procedures and safely.

• Train Service Controller (Station Control): Assist the Chief Controller to coordinate with Station staff to provide accurate information and instructions to commuters, and manage track access by maintenance parties during Non-Traffic Hours

• Train Service Controller (Depot Control): Assist the Chief Controller to coordinate with Depot Operations Centre to perform train movements and track access within the depot

Responsibilities

3.1 Train Service Controller (Train Control)

• Work as a team to effectively and efficiently manage the main functions of OCC; Train service regulation, Incident handling, Information dissemination and Track access management.

• Manage Train service delivery; regulate revenue train service on the mainline to provide a safe and reliable train service.

o Perform safely during routine and emergency situations as spelt out in the Operating Procedures, Work Instructions and other prevailing instructions

o Regulate and monitor train service as reflected in timetable scheduled, ensuring trains are running on time, intended connections are made, routes are set appropriately

o Communicate clearly and effectively with duty staff on board the train , and provide instructions when required

o Report all train faults to Chief Controller immediately

o Control track access during Traffic Hours safely

• Incident Management

o Manage incident safely at all times

o Provide accurate and effective information to passengers and staff

o Determine the incident for follow up action quickly, liaise, instruct and provide effective assistance for ground staff on incident handling

o Recover partial train service and minimize section affected effectively

o After recovery of incident, manage information dissemination and recovery of train service effectively to minimize passenger delay

o Putting trains back to their timetable schedules as soon as possible after a delay/disruption

3.2 Train Service Controller (Stations Control)

• Communication and Information Dissemination

o Disseminate information clearly and accurately to all relevant Station Staff and passengers during a train service delay or disruption through various means such as Station and Train PA, Radio, Urgent Mail System and Group Dissemination System

o Attend to queries from all other staff pertaining to operations

• Track access management.

o Manage the processing of track access during non-traffic hours safely and verify applications accurately to maximize maintenance window

o Ensure all work parties are cleared from track before start of Traffic Hours

• Station matters

o Monitoring and tracking station openings

o Reminding staff on switching off flashing light

o Provide assistance to station on urgent fault reporting, enquiries etc

3.3 Train service controller (Depot Control)

• Daily operation of Depot Control

o Responsible for the morning preparation of all trains that are schedule for revenue service.

o Dispatch passenger trains/ engineering train to reception tracks for launching to mainline

o Receives withdrawal of trains from mainline back to depot

o Dispatch spare train to mainline when instructed by Chief Controller

o Liaise with Depot Ops Centre to ensure that the trains are wash according to the train wash schedule and stable at the correct location

o Assist to shunt trains into workshop for maintenance

o Liaise with Depot Ops Centre for any track access request and ensure protection, e.g. SPKS, is applied before allowing track access.

o Report any faults occurring to train or control systems to Chief Controller immediately

Every staff in Circle Line is responsible for their own as well as their Team's Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

Qualifications & Work Experience

• Diploma in any discipline preferably with engineering background or other qualifications with more than 3 years railway experience.

Skills

Skills

• Able to work under stressful environmental and able to make sound and safe decision while handling train incidents

• Proficient and confident to operate computer systems

Leadership Competencies

• Personal Leadership and Dependability: Adheres to regulations, policies and procedures and prioritises the safety and security of self and other, thus being a reliable team member.

• Delivering Quality Results: Delivers consistent high-quality results by focusing on addressing customer needs and working in a structured and systematic way.

• Collaboration: Demonstrates courtesy and compassion by supporting, encouraging and listening to others and builds team cohesion and collaboration by appreciating the contributions of others.

• Learning: Identifies and gathers information from all sources to support decision-making and assimilates new information and master new techniques easily.