Client Success Executive

14 hours ago


Queenstown, Singapore FastGig Pte Ltd Full time

**FastGig** is a platform that enables businesses to hire flexible workers, building an agile and robust blended workforce. Our fully managed service encompasses sourcing, onboarding, training, and payroll to help businesses manage peak periods, and diversify headcount.

We are hiring a **Client Success Executive**whose mission is to maximise client satisfaction, skyrocket platform usage, and forge long-lasting partnerships. This is a high-energy role for a proactive, solution-oriented rockstar who thrives on building relationships and exceeding expectations.

You're not just managing accounts - you're a champion, a trusted advisor, a connector You'll be the driving force behind our employer clients' success, ensuring they tap into the incredible potential of the FastGig platform.

**What You'll Do**:

- Guide new clients through a smooth onboarding experience, highlighting platform features and benefits.
- Nurture client relationships, identify growth opportunities, and maximize their platform usage.
- Collaborate with operations to ensure efficient fulfillment of client gig worker demands.
- Anticipate and resolve potential issues to maintain smooth client operations.
- Advise clients on market trends, competitor analysis, and optimal hiring strategies.
- Serve as the primary point of contact, providing expert support and exceeding client expectations.
- Monitor KPIs, analyze client feedback, and drive continuous improvement of the FastGig experience.

**Who You Are**:

- Minimum 2 years in client success, account management, or sales, with a track record of achieving client retention, revenue growth, and high satisfaction.
- Ability to build trust, deliver exceptional service, and utilize analytical skills to proactively address client needs.
- Thrives in a fast-paced environment with excellent time management and organizational skills.
- Relevant experience in recruitment, job advertising, or HR is a plus.

**Career Progression**:
Top performers will have opportunities to advance and experience different sales related roles within Fastco’s suite of services, managing larger accounts or even taking on leadership roles. There may also be opportunities to explore other departments within the company, such as sales or business development.

**Why Join Us**:
We offer a collaborative and supportive work environment where you'll receive ongoing coaching and mentorship from experienced sales & account management professionals.

By joining our team, you will play a crucial role in driving customer success and contributing to the overall growth of FastGig in Singapore. As Fastco possesses an intrinsic startup nature, you will also have the opportunity to share your inputs & ideas across business functions to help shape the best versions of FastGig and the next frontier in the local gig economy.

**Job Types**: Full-time, Permanent

Pay: $4,000.00 - $4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay

Work Location: In person



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