Head, Regional Operations, Dico

2 days ago

Singapore Singtel Full time

**Head, Regional Operations, DICO**:
**Date**:2 Sept 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

**Be a Part of Something BIG**

Passionate about making a real impact? Join our team at DICO to unfold the new era

**Make an Impact by**

**Nxera Operations**
- Lead the operational performance, reliability, and compliance of all data centres within the region.
- Ensure 24/7 uptime, energy efficiency, capacity planning, and adherence to safety and security standards.
- Manage regional facility teams, contractors, and service providers to deliver to SLA and budget.
- Oversee audits, certifications (ISO, SOC, etc.), incident management, and risk mitigation.
- Drive continuous improvement in O&M (operations and maintenance), sustainability, and automation.

**RE:AI Operations**
- Build and scale the operational capabilities of our GPU-as-a-Service platforms in the region.
- Oversee provisioning, monitoring, uptime, and performance of GPU clusters and platforms.
- Partner with product, engineering, and sales teams to ensure smooth customer onboarding and lifecycle support.
- Implement systems for usage tracking, billing accuracy, SLA management, and support workflows.
- Ensure physical and cyber security compliance of GPU infrastructure, especially in multi-tenant environments.

**Regional Leadership & Strategy**
- Drive operational readiness for new site launches and service expansion.
- Manage budgets, KPIs, and reporting for both data centre and GPUaaS operations.
- Foster a culture of safety, excellence, and high-performance across diverse teams.
- Engage with cross-functional stakeholders, including commercial, legal, finance, product, and ESG teams.
- Lead business continuity and crisis response planning at the regional level.

**Skills For Success**
- 10+ years of experience in data centre operations, infrastructure, or related mission-critical environments.
- Proven experience in managing large-scale, multi-site operations (preferably across a region or multiple countries).
- Experience in operationalizing and scaling GPU-as-a-Service or high-performance computing platforms is a strong advantage.
- Possess good leadership with great problem-solving skills.
- Excellent stakeholder management skills — able to collaborate with legal, finance, ESG, commercial, and product teams.
- Strong decision-making, analytical, and problem-solving capabilities.
- Ability to drive a culture of safety, operational excellence, and continuous improvement.
- Exceptional communication skills — both verbal and written — to interface with executive leadership and technical teams.

**Rewards that Go Beyond**
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities

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