Manager, Learning

4 days ago

Clementi, Singapore NPO Ngee Ann Polytechnic Full time

**[What the role is]**

This is a 2-year contract position as a Manager in the CET Academy.

**[What you will be working on]**

You will lead, coach and mentor a team to administer, improve and develop systems to support operations of Career Advisory and handle customer service related matters including lead conversion.

Your responsibilities will include, but are not limited to, the following:
Career and Course Advisory
- Design and implement career and course advisory strategies for adult learners.
- Supervise and mentor Learning Career Ambassador in providing career advisory to adult learners.
- Provide career guidance to adult learners on career goals, personal branding and career development strategies. Administer self-assessment and career profiling tools to the adult learners where necessary, for their own insights. Guide adult learners in the exploration of their strengths, values, career interests and career preferences.
- Organise and conduct relevant workshops and consultations to help adult learners develop career skills and conduct effective job searches, such as interviewing, resume writing, and networking.
- Connect adult learners to learning, career development and financial resources such as financial subsidies, grants and scholarships.
- Facilitate job placements and career transitions, where appropriate.
- Track the development and employability of adult learners, forecast outcome metrics, thereafter, iterate strategies, prioritise efforts and tactics.
- Foster partnerships and increase placement opportunities through continuous, targeted engagements with hiring corporate partners, including organising fairs, talks, networking and hiring events for adult learners as well as customised initiatives to meet the hiring needs of key corporate partners.

Customer/Learner Relations
- Lead and manage the daily operations of the contact centre/ customer service team, ensuring timely and effective handling of enquiries from prospective learners.
- Develop and implement strategies to convert leads into learners by optimizing customer engagement and service processes.
- Track and analyse lead conversion metrics to identify trends, gaps and opportunities for improvement.
- Develop and implement customer service policies, procedures, and standards to enhance service quality and efficiency.
- Collaborate with inter-departments to address customer concerns and improve cross-functional processes.
- Drive customer satisfaction, loyalty, and retention initiatives to enhance engagement and brand trust.
- Stay updated on industry best practices and emerging customer service technologies.

**[What we are looking for]**
- At least 5 years of relevant career advisory/guidance experience and/or customer service management
- Proven leadership and team management skills
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Experience in outplacement services
- Have a passion for working with adult learners in guiding them on their upskilling and re-skilling for better career prospects and opportunities
- Experience in data mining and data analysis, and project management would be an advantage
- Knowledge of lead generation and conversion best practices
- Excellent time management and multi-tasking ability
- High adaptability to changes in a fast-paced environment

  • Assistant Manager, Experiential Learning

    6 days ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Who We Are**: As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone...

  • Assistant Manager, Centre for Workplace Learning

    1 week ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Centre for Workplace Learning and Performance**: In this position the appointee will support and implement IAL’s efforts to drive adoption of individual and enterprise professionalisation through the various initiatives. The appointee will report to the Director of the Learning and Professional Development (LPDD) division with the following professional...

  • Project Manager

    2 days ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    We are looking for a Project Manager to support functions involved in providing learning support to SUSS students. The Project Manager (Learning Support) will be expected to: - Conduct literature review involving learning support - Manage processes involved in learning support research - Assist in learning support programme evaluation and dashboard - Assist...

  • Senior Executive, Learning

    1 week ago

    Clementi, Singapore NPO Ngee Ann Polytechnic Full time

    [What the role is] This is a 2-year contract position as a Senior Executive in the Library. **[What you will be working on]** Your responsibilities will include, but are not limited to the following: - Collaborate closely with academic schools, students and industry partners to understand the curricula, teaching and learning needs, students’ interest...

  • Application Developer

    6 days ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Who We Are**: As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone...

  • Temp Admin Assistant

    2 weeks ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Administrative Assistant**(Service-Learning), February - July 2025** **_College of Interdisciplinary & Experiential Learning _** Many of the wicked problems in society today require interconnected and interdependent perspectives and collective collaboration. The SUSS Core curriculum enables students to thrive in a VUCA world by equipping them with...

  • Deputy Director, Learning

    2 weeks ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **About The Role**: In this position, you will report to the Director of the Learning and Professional Development Division (LPDD) to impact the Training and Adult Education (TAE) community through advancing capability development, adopting education technology, and professionalizing the practice of those in the community. The roles and responsibilities...

  • Senior Executive, Teaching

    6 days ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Who We Are**: As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone...

  • Temp Admin Assistant

    4 days ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **_College of Interdisciplinary & Experiential Learning _** Many of the wicked problems in society today require interconnected and interdependent perspectives and collective collaboration. The SUSS Core enables students to thrive in a VUCA world by equipping them with interdisciplinary & experiential learning tools and processes, enabling students to...

  • Senior Executive, Learning Technology and Systems

    1 week ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Learning Technology and Systems**: The Appointee will work with the team to test, deploy, and manage the adoption and maintenance of a one-stop e-service system known as the TAELENT Platform at the Institute for Adult Learning. **Key Responsibilities** - Be the bridge between product owners, business users and technology development team to support the...