Retail Manager, Tss, Office of Corporate

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION : Retail Manager, TSS, Office of Corporate Communications and Marketing

RESPONSIBILITIES
- Overall responsibility for The SMU Shop (TSS).
- Achieving revenue and profitability objectives, marketing and promotions, pricing, product sourcing, logistics, vendor management, visual merchandising & customer service.
- Position The SMU Shop as an extension of the SMU brand and ensure brand alignment in all aspects. This includes overseeing sponsorship requests as an avenue to increase brand exposure among student groups and the public. Also to ensure proper portrayal and usage of the Smoo Mascots.
- Work with internal clients for customized products from conceptualizing to delivery.
- Create and implement online shop business plans and work closely with members of the marketing team to execute e-marketing strategies to boost site traffic and generate sales.
- Drive traffic to the store/ site by using social media such as Facebook, Twitter, Instagram and eDMs.
- Upkeep the shop façade, display fixtures and storage areas.
- Maintenance of the point-of-sales system and ensuring strict adherence to cash management best practices; and execute and monitor loss prevention.
- Manage product inventory, keep a good database of inventory movement and annual stock take.
- Prepare monthly and yearly sales report and updates to management.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Overall shop operations and management as per normal retail shop (front and back office work).
- Provide customer service and resolve customer problems or complaints by determining optimal solutions.

QUALIFICATIONS
- Degree or Diploma in Retail, Arts or Mass Communication with at least 6 years of relevant experience in the retail industry.
- Advantageous to have a eCommerce certification or Diploma.
- Experience in retail, sales, merchandising, shop operations, online store operations and SEO.
- Pleasant personality, meticulous, conscientious, pro-active and can work independently.
- Excellent communications (both spoken and written English) and interpersonal skills.
- Flexible, and a team player. Customer Service is essential.
- Ability to multitask and work in a fast-paced environment.
- Planning and organizational skills including establishing priorities and objectives, correctly scheduling store activities and personnel and appropriately allocating resources.
- Written and verbal communication skills including the ability to present information in a clear manner and to appropriately respond to questions.
- Adaptability including the ability to adjust approach to match different task and employee requirements.
- Customer service orientation including the ability to develop customer relationships and understand customer needs.
- Analysis and problem assessment including the ability to identify cause and effect relationships.
- Judgment and decision-making skills including the ability to correctly define an issue and select the right course of action.
- The ability to maximize the performance of staff by agreeing on objectives and providing the necessary assistance to reach these goals.
- Coaching skills including the ability to facilitate the development of staff by providing guidance and feedback.
- Delegation skills including the ability to appropriately allocate tasks and responsibilities to staff members.
- Works on weekdays with official hours from 10am to 7pm including lunch break. No shift work. Occasional weekend work is required for key SMU events.

OTHER INFORMATION

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