Facility Coordinator, Integrated Facilities

6 days ago

Singapore C&W SERVICES (S) PTE. LTD. Full time

**Job Description**:
The Facilities Coordinator provides assistance to the Facility management team to ensure successful service delivery of the Facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Successful individual will be acting as a Safe management officer who will implement the covid 19 protocols as defined by local authorities.

**What you will be doing**:

- To handle end to end facilities facility management services, including continuous monitoring of office/facility
- Address employees inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Follow up with employees to ensure customer satisfaction
- Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
- Remain knowledgeable regarding all operational aspects of building systems
- Coordinate with outside contractors / suppliers for the service and repairs of equipment
- Follow protocol for effective building-specific maintenance and safety procedures
- Maintain on-going communication with contractors, business units, and team
- Assist with site inspection within the assigned building portfolio
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Request, review, and submit work orders, bids, and proposals from vendors
- Verify final invoice pricing and process payments in a timely manner
- Assist in the monitoring and assessment of vendor performance
- Train vendors on work order and billing procedures
- Manage complex work orders such as environmental issues and disaster recovery
- Manage service and performance of vendors and landlords for timely completion of jobs
- Create and record appropriate written communication between all parties
- Schedule and document maintenance and repairs on building equipment
- Communicate frequently with key stake holders, FM leaders, landlords, and vendors to resolve issues and provide project status updates.
- Need to handle Space planning/ Execution and procurement related coordinated activities
- Overlook end to end Cafeteria and Transport operation and support Logistic support and co-ordination
- Waste management and any other works as and when to support the business.
- Provide process and procedures training and direction to new associates
- Coordinate special events in support of client
- Assist with measuring and reporting key performance indicators against service level agreements
- Provide facilities helpdesk services and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

**You are**:

- Relevant experience as a Facility Coordinator in a corporate MNC setting
- Ability or as a Property Executive
- Conversational language proficiency (oral and written)
- Customer Focus, Initiative, Sense of Urgency
- Multi-Tasking, Detail Oriented
- Financial Knowledge
- Time Management Skills
- Team Orientation

Cushman & Wakefield Singapore

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