Import Customer Services Assistant/executive

Customer Service Assistant ISummary The Customer Services Agent demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage....

Our client, a logistics MNC, is seeking enthusiastic and customer-oriented individuals to join their air freight team. **Working Hours** 5.25 days Mon to Fri: 0830 - 1750 Alt Sat: 0830 - 1230 - Ensure Import / Export operations runs smoothly, and SOP compliant. - Manage and co-ordinate the entire shipment process for customers. - Implement and establish...

**Responsibilities**: - Fully utilize in-house system to perform cost in and cost approval for shipments includes air freight, logistics and trucking shipments - Arrange, handle & organize air import shipments to ensure on-time delivery to customers - Liaise with External and Internal Stakeholders for shipment status and handling - Attend to customers'...

**Specific Job Role/Scope**: - Work together as a team at Import Billing section. Generate invoices, resolving customer questions and liaise with account holders on quotation. - Liaise with Finance department on invoice approval and maintain good communication and teamwork with other departments. - Accountable to Import Team Leader for the efficient...

Our client, a logistics MNC, is seeking enthusiastic and customer-oriented individuals to join their air freight operations team. **Working Hours** Monday to Friday: 1300hrs - 2200hrs Saturday: 1300hrs - 2200hrs - Monitor daily Import/Export freight movement and shipment status. - Coordinate with Customer Service, Warehouse, and Vendors to ensure timely...

**ENTRY LEVEL/EXPERIENCED POSITION** Seeking a highly motivated and detail-oriented Customer Service & Logistics Executive to join our team. You will play a pivotal role in supporting our freight operations. **Operation Hours: 5.5 days work week** 0900 - 1800 Mon-Fri 0900 - 1200 Sat (Rotation) **Job Descriptions**: - Assist in coordinating and managing...

Job Scope: (Training provided) - Prepare quotation. - Compile Air freight / Sea freight costing. - Liaising with accounts for Air freight / Sea freight costing with supporting documents. - Liaising with customer or agents for the Air freight / Sea freight operation and customer service matters. - Complete documentation. - Full operations handling on Air &...

**Air Export / Import Customer Service** **Job Scope** - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Correspond with overseas offices on shipment...

Location: Loyang Working Hours: 8.30am - 6pm About the Role: This role responsible for managing end-to-end customer operations, acting as the main point of contact for inquiries, onboarding, and issue resolution. It involves coordinating with internal teams to deliver tailored solutions, driving customer satisfaction, and identifying opportunities...

Receive air import pre-alert and instructions from sales teams, customers and overseas agents - Monitor and process shipments (direct consignments, break-bulk console, e-commerce) to ensure on-time delivery - Provide updates to customers (flight status, cargo and delivery status, permit, POD, etc) - Declare relevant customs permits - Arrange for surveys...