Executive - Air Freight, Key Account (Customer Service)

2 days ago


Changi, Singapore P CONNECT SERVICES PTE. LTD. Full time

Our client, a logistics MNC, is seeking enthusiastic and customer-oriented individuals to join their air freight team.

**Working Hours**

5.25 days

Mon to Fri: 0830 - 1750

Alt Sat: 0830 - 1230
- Ensure Import / Export operations runs smoothly, and SOP compliant.
- Manage and co-ordinate the entire shipment process for customers.
- Implement and establish new processes for export / import operations.
- Review export / import operational procedures for continuous improvement, to enhance efficiency.
- Prepare KPI reports for customers & attend to Operation Review meetings when required.
- Plan / schedule space for all origin stations.
- To be proactive in preventing service failure
- To be resourceful in managing recovery
- To coordinate shipment closely with Customers and various department to ensure shipments are executed correctly
- Monitor & ensure Customers make prompt payments
- To rectify & resolve payment discrepancies
- To develop good relationship with Customers
- To observe & control daily operational issues in order to comply Customer’s requirements
- To co-ordinate Customer Service & Operational information and expedite for replies
- To analysis and recommend corrective actions
- To handle customers complaints
- To be the main contact for Customers & our company internally.

**Requirements**:

- Tertiary qualification
- Familiar with air freight operations, open to consider fresh diploma holders
- Positive mindset, team player and high desire for learning.
- Detail-oriented, analytical, and proactive in identifying and addressing operational challenges.
- A self-starter who is resourceful and innovative in driving continuous improvement.
- Adaptable to fast-paced, high-volume warehouse setting with a commitment to maintaining safety, quality, and efficiency.
- Willingness to address operational issues outside of office hours as needed.

If you are interested in applying, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.

**Appreciate it if you could include the details below in the resume**:

- **Current Address / Location**:

- **Current salary**:

- **Reason for leaving**:

- **Expected salary**:

- **Notice period**:
HOR CHONG HANN Reg No: R1106347

P CONNECT SERVICES PTE. LTD. EA Number: 22C0927

Pay: $3,200.00 - $3,800.00 per month

Work Location: In person



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