
Executive - Air Freight, Key Account (Customer Service)
2 days ago
Our client, a logistics MNC, is seeking enthusiastic and customer-oriented individuals to join their air freight team.
**Working Hours**
5.25 days
Mon to Fri: 0830 - 1750
Alt Sat: 0830 - 1230
- Ensure Import / Export operations runs smoothly, and SOP compliant.
- Manage and co-ordinate the entire shipment process for customers.
- Implement and establish new processes for export / import operations.
- Review export / import operational procedures for continuous improvement, to enhance efficiency.
- Prepare KPI reports for customers & attend to Operation Review meetings when required.
- Plan / schedule space for all origin stations.
- To be proactive in preventing service failure
- To be resourceful in managing recovery
- To coordinate shipment closely with Customers and various department to ensure shipments are executed correctly
- Monitor & ensure Customers make prompt payments
- To rectify & resolve payment discrepancies
- To develop good relationship with Customers
- To observe & control daily operational issues in order to comply Customer’s requirements
- To co-ordinate Customer Service & Operational information and expedite for replies
- To analysis and recommend corrective actions
- To handle customers complaints
- To be the main contact for Customers & our company internally.
**Requirements**:
- Tertiary qualification
- Familiar with air freight operations, open to consider fresh diploma holders
- Positive mindset, team player and high desire for learning.
- Detail-oriented, analytical, and proactive in identifying and addressing operational challenges.
- A self-starter who is resourceful and innovative in driving continuous improvement.
- Adaptable to fast-paced, high-volume warehouse setting with a commitment to maintaining safety, quality, and efficiency.
- Willingness to address operational issues outside of office hours as needed.
If you are interested in applying, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.
**Appreciate it if you could include the details below in the resume**:
- **Current Address / Location**:
- **Current salary**:
- **Reason for leaving**:
- **Expected salary**:
- **Notice period**:
HOR CHONG HANN Reg No: R1106347
P CONNECT SERVICES PTE. LTD. EA Number: 22C0927
Pay: $3,200.00 - $3,800.00 per month
Work Location: In person
-
Customer Service Officer/executive
2 weeks ago
Changi, Singapore Union Air Freight (S) Pte Ltd Full timeQuote and propose air freight solutions to customers - Coordinate with airlines on rates and bookings - Liaise with customers on export shipment instructions and booking updates - Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc - Prepare job sheets for Operations to follow up - Check shipments status / uplift - Job costing - Resolve...
-
Operations Officer
7 days ago
Changi, Singapore Union Air Freight (S) Pte Ltd Full timeReceive air import pre-alert and instructions from sales teams, customers and overseas agents - Monitor and process shipments (direct consignments, break-bulk console, e-commerce) to ensure on-time delivery - Provide updates to customers (flight status, cargo and delivery status, permit, POD, etc) - Declare relevant customs permits - Arrange for surveys...
-
Customer Service Officer/Executive
6 days ago
Changi, Singapore UNION AIR FREIGHT (S) PTE LTD Full time $200 - $37,500 per year· Quote and propose air freight solutions to customers· Coordinate with airlines on rates and bookings· Liaise with customers on export shipment instructions and booking updates· Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc· Prepare job sheets for Operations to follow up· Check shipments status / uplift· Job costing·...
-
Customer Service Support
2 weeks ago
Changi, Singapore Freight Consolidators Pte Ltd Full timeCompany Freight Consolidators Pte Ltd Designation Customer Service Support Date Listed 09 Jun 2025 Job Type Entry Level / Junior Executive - Intern/TS Job Period Immediate Start, For At Least 6 Months Profession Logistics / Supply Chain / Transport Industry Air Transport Location Name SATS Airfreight Terminal 2, Airport Cargo...
-
Executive – Air Freight, Key Account
6 days ago
Changi, Singapore P CONNECT SERVICES PTE. LTD. Full time $3,000 - $38,000 per yearOur client, a logistics MNC, is seeking enthusiastic and customer-oriented individuals to join their air freight team.Working Hours5.25 daysMon to Fri: 0830 – 1750Alt Sat: Job DescriptionEnsure Import / Export operations runs smoothly, and SOP compliant.Manage and co-ordinate the entire shipment process for customers.Implement and establish new processes...
-
Operations Officer
5 days ago
Changi, Singapore Union Air Freight (S) Pte Ltd Full time**Export role** - Prepare and execute Air Waybill, for perishables, general cargo, consolidated shipments, etc using Freight Master - Prepare export documents (eg cargo acceptance checklist, cargo security certificate, indemnity letter etc) and airline labels - Ensure all export cargo are properly marked and labelled prior to transfer to airlines - Give...
-
Air Export Operations Assistant Manager
6 days ago
Changi, Singapore UNION AIR FREIGHT (S) PTE LTD Full time $52,000 per yearWe are a growing freight forwarder specialising in air freight solutions. To support our expanding operations, we are looking for an Assistant Manager (Air Export Operations) to lead our export team and help drive service excellence and digitalisation.What You'll DoLead a 5-member air export operations teamOversee AWB execution, export documentation, permits...
-
Operations Officer
1 week ago
Changi, Singapore Union Air Freight (S) Pte Ltd Full timeMonitor shipments (arrival date, time, short landed, survey, missing) - Transfer and create job information into company in-house system - Break-bulk console and direct consignments - Co-ordinate with contractor for airlines and agents cargo clearance - Correspond with overseas offices on general import inquiries - Attend to customers’ requests for flight...
-
Air Freight Supervisor
1 week ago
Changi, Singapore People Pathfinders Sdn Bhd Full time**The Company** Our client is a specialist in global container logistics with 40000 employees globally. The company focuses on freight forwarding, contract logistics and port logistics, managing complex supply chains and provides a wealth of innovative value-added services. **The Air Freight Supervisor will be responsible for**: - Supervising the overall...
-
Air Freight Operations
5 days ago
Changi, Singapore Alliance 21 Pte Ltd Full time**MAIN DUTIES AND RESPONSIBILITIES** - To perform the full scope of operations roles for Multimodal Freight services, not restricted to quotes, rates negotiation with carriers/liners/agents, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts, and billings. - To coordinate with...