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Air Freight Supervisor
3 weeks ago
**The Company**
Our client is a specialist in global container logistics with 40000 employees globally. The company focuses on freight forwarding, contract logistics and port logistics, managing complex supply chains and provides a wealth of innovative value-added services.
**The Air Freight Supervisor will be responsible for**:
- Supervising the overall Import/Export operations for the Air Freight department.
- Ensuring the daily operations are up-to-date and all enquiries answered within the same day or within 24 hours.
- Monitoring the response to rate enquiries from overseas and quotations provided timely.
- Handling customer enquiries, complaints and maintaining a good rapport to fulfil their requirements.
- Ensuring preparation and processing of all necessary data entry and confirmation of key milestones (orders, departure, arrival, customs clearance, etc.) as specified by Standard Operating Procedures.
- Overseeing the accurate completion of billing based on the pricing established/quotation while ensuring the accurate costs and profits are maintained.
- Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.
- Monitor and ensure that all job files are closed as per timetable and to sign off all completed job files.
- Keep track of all Data Quality reports and rectify the errors.
- Ad-hoc assignments as assigned by management.
**The Requirements**:
- 3 years working experience in the related field.
- Possess customer service mindset and an analytical approach.
- Excellent attention to detail and able to manage workloads effectively and meet deadlines.
- Minimal supervision to complete tasks, highly trainable and approachable.
- Proficient in both English and local languages both written and verbal.
**Job Types**: Full-time, Permanent
Pay: $4,000.00 - $5,000.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Air Freight: 3 years (preferred)
Work Location: In person
