Reference Data Application Support

1 week ago


Singapore Alan Partners Full time

Ensuring the stability and optimal performance of systems.
Utilizing support tools to address user queries, identifying opportunities for innovation and efficiency enhancement through system automation.
Enhancing and maintaining documentation for standard processes, incorporating new insights into the knowledge base.
Collaborating closely with developers, QA, and end users to troubleshoot problems, cater to user requests, prevent issues, and implement system refinements.
Coordinating with other technical and business teams to handle production matters and significant changes.
Proactively identifying potential issues, taking corrective action, involving relevant stakeholders, and conducting thorough root cause analyses.

**Key Qualifications**:
Over 3 years of practical experience in a Production Support Engineer capacity.
Extensive proficiency, with over 5 years of hands-on experience, in working with SQL.
Familiarity with data pipelines in cloud environments, particularly AWS
Past experience in production support within the instrument reference data sector.
Exceptional communication skills coupled with a proactive and self-initiating approach.
Genuine curiosity and enthusiasm for comprehending financial markets and instruments.
Profound troubleshooting, coordination, and analytical problem-solving abilities.
Meticulous attention to detail for data analysis, along with the capability to adapt swiftly to dynamic surroundings.
Reliability, adeptness at multitasking, and a customer-centric mindset.
The capacity to perform effectively even under demanding circumstances.
A steadfast commitment to upholding the highest standards of ethics.


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