Director, Solutions Engineering

2 days ago

Singapore SolarWinds Full time

Overview:
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The Director of Solutions Engineering works with Sales Leadership and will lead our team of Solutions Engineers and Architects who are the go-to technical specialists assisting the sales team in generating growth all over the business. Your responsibility is to oversee technical pre-sales operations and achieve revenue generation, individual, team, and organizational goals. As the Director of Solutions Engineering, you will interact at the senior level with customers and provide valuable insight into industry trends, customer challenges, technical evolutions, and business changes that will help the customer make their IT monitoring/management decisions.

**Responsibilities**:
**Your Impact**
- Provides account support through Presales assignments, load balancing, continuity, planning strategies with Sales Management, Sales Reps, Presales, and customer meetings.
- Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company, products, and solutions.
- Recruit and hire new Presales staff and Presales Managers into the organization.
- Assist with defining periodic Presales training curriculum.
- Foster channel partner relationships with their technical teams.
- Represent the company in various technical PR activities and be a technical face of SolarWinds.
- Provide an escalation point for pre-sales and post-sales technical issues that arise.
- Develop, mentor, lead and support reporting presales teams with technical and organizational leadership.
- Lead development, continuous improvement, and maintenance of our tools, process, and technical environments.
- Drive weekly team meetings. Coach direct reports regarding scoping and strategies to drive the sales process.
- Collaborate with a variety of internal functional areas to ensure solutions are implemented and exceed customer expectations.
- Plans executive briefings and supports events as needed.
- Be a key contributor for product development or enhancements to new and existing products to product management function.

Qualifications:

- Bachelor’s Degree in CIS or a related field or equivalent experience.
- 7+ years of experience in sales engineering with at least 5+ years managing and directing a sales engineering team.
- Excellent knowledge and prior experience selling APM, DBM, NMS or other IT monitoring platforms.
- An understanding of core DevOps, Public Cloud, and IT practices.
- Experience in one or more of the following areas is a plus: web (JavaScript, HTML, frontend frameworks) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications.
- Demonstrated success working with SMB to Fortune 1000 companies.
- Demonstrated success working with inside and field selling models.
- Strong customer relationship and people skills as well as strong written communications and presentation skills.
- Excellent project management skills.
- Ability to influence technical decision makers and executives.
- Ability to travel domestic and international.

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