Assistant Manager, Service Delivery/technical
1 week ago
**Assistant Manager, Service Delivery/Technical Support**
BookMyShow is an entertainment company that sells tickets for concerts, theatre, nightclubs, movies and attractions.
The Engineering team at BookMyShow SEA is building next-generation ticketing software that empowers event organisers to sell and manage their ticket sales on a single platform. Our B2B2C software facilitates this for organisers across Singapore, Indonesia, Malaysia and the Middle East.
We’re looking for an experienced Assistant Manager, Service Delivery/Technical Support to join our team. You will help build up the core technical support and service delivery role.
What you’ll do:
- Based in Singapore.
- Liaise and co-ordinate with our technical support team that is based off-shore.
- Provide support to our internal teams and external commercial account during or after office hour (where necessary)
- On ground support will be needed during events or when requested
JIRA).
- Take ownership of unresolved issues, escalate and root cause analysis.
- Perform problem cause analysis and resolve technical problems.
- Ability to identify common issues patterns and continuously suggest process improvements.
- Co-ordinate with internal and Engineering teams for issue status and resolving the issues.
- Co-ordinate with third party vendors
We’re looking for someone who has/ Is:
- A get-things-done attitude - ability to work on own initiative, adhere to deadlines; Be flexible and adaptable.
- Strong written and communication skills to articulate and discuss ideas effectively on their merits.
- Be eager to learn, have strong organisation skills, an eye for details with multi-tasking skills
- Comfortable with escalation and decision making in the face of ambiguity.
This role would be a good fit if you have:
- At least 3-5 years of experience in tech support management role and/or co-ordination, with software analysis experience
- Diploma in Information Technology or Bachelor Degree in Information Technology/Engineering, or equivalent practical experience.
- Experience in using Atlassian products (Jira/Confluence).
- Basic knowledge of Cloud Services GCP, Kubernetes engine.
- Worked in a start-up.
**Salary**: $4,000.00 - $8,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
**Experience**:
- Application support: 3 years (preferred)
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