Technical Service Delivery Expert

4 days ago


Singapore MTS GLOBAL PTE. LTD. Full time

About the Role:

This is an exciting opportunity to join our team as a Storage Systems Engineer. As a key member of our IT infrastructure support team, you will be responsible for delivering exceptional service to our clients while ensuring seamless service delivery and achieving high levels of customer satisfaction.

Key Responsibilities:

  • Collaborate with client staff to build strong relationships and ensure effective service delivery.
  • Develop and maintain technical documents, provide internal training, and engage in self-study to enhance technical knowledge and product skills.
  • Prepare and present service reports, facilitate service delivery meetings, and drive removal of obstacles to customer satisfaction.
  • Prioritize client interests and proactively address service delivery gaps to ensure continuous improvement.

Requirements:

  • Minimum 2 years of technical service experience or equivalent technical role.
  • Bachelor's degree in Telecommunications, Electronics, Computer Sciences, or equivalent.
  • Proficiency in English language.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.


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