IT Service Delivery Expert

2 weeks ago


Singapore This is an IT support group Full time
About the Role

We are seeking an experienced IT service delivery expert to join our team. As a key member, you will be responsible for providing high-quality technical support to our clients. Your primary focus will be on resolving technical issues efficiently and effectively while maintaining open communication with customers.

Key Responsibilities:

• Resolve technical issues through Tier I unassisted and Tier II with assistance
• Participate in escalation conference calls to ensure timely resolution of complex issues
• Collaborate with senior engineers to identify and resolve systemic issues
• Develop and maintain knowledge management systems to enhance technical expertise
• Perform routine system checks to prevent potential problems
• Maintain accurate records of customer interactions and issue resolutions
• Strive to improve processes and procedures to increase efficiency and reduce downtime

Education and Experience:

• Associate's or Bachelor's Degree in Computer Science, Engineering, or related field
• 4 years of experience in IT support or related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Familiarity with safety procedures and protocols
• Willingness to learn and adapt to new technologies and procedures

Physical Demands:

This role requires extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., distinguishing between colors, and working in environments with noise that may be challenging for some individuals. Additionally, due to the clean room environment, personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields must be used.

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