IT Service Delivery Expert

1 week ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time

We are looking for an exceptional IT Service Delivery Expert to join our team. As an L1+L2 App Support Engineer, you will be responsible for ensuring the smooth operation of applications and providing technical support to end users.

Responsibilities:
  • User Support: Provide timely support to users, addressing their inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
  • Documentation Management: Maintain accurate records of user interactions, reported problems, solutions applied, and further actions needed by management or tier 3 support.
  • User Guide Creation: Develop comprehensive user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
  • Collaboration with L3 Staff: Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
  • Process Improvement: Develop new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
Requirements:
  • Bilingual: Must be proficient in English and Mandarin to handle Mandarin-speaking clients.
  • Troubleshooting Skills: Possess excellent troubleshooting and problem-solving skills with experience in resolving complex technical issues.
  • Ticketing System Experience: Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is desirable.
  • Web Application Support: Prior experience in supporting web applications is necessary.
  • Fintech Projects: Experience in FinTech projects would be beneficial.


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